Troubleshooting Mixpanel Alert Issues for One Report

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Mixpanel alert isn't working properly for one specific report. I've attached below the chart, and the alert settings. Additionally, I've shared the alert that I get. It makes no sense. Can someone help me identify what's the issue?

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2 comments

Ansh A.
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Thanks Julianne B.
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Julianne Bozzini
APP
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Hi Ansh- Julianne from Mixpanel Support here! A common issue that causes this sort of behavior is that the alert and report got out of sync, which can occur if changes were made to the report after the alert was set up. This can cause the behavior seen, where the metric the alert is checking returns 0, even though there is data populated in the report. Can you try deleting the current alert and recreating it from the saved report to see if that resolves the issue? This will ensure that the alert is in sync with the current state of the report.
🙌1

Loading comments

Ansh A.
·
·
Thanks Julianne B.
1
Julianne Bozzini
APP
·
·
Hi Ansh- Julianne from Mixpanel Support here! A common issue that causes this sort of behavior is that the alert and report got out of sync, which can occur if changes were made to the report after the alert was set up. This can cause the behavior seen, where the metric the alert is checking returns 0, even though there is data populated in the report. Can you try deleting the current alert and recreating it from the saved report to see if that resolves the issue? This will ensure that the alert is in sync with the current state of the report.
🙌1