Thena

Hi Muffaddal- Julianne from Mixpanel Support here. With 'Uniques', a user will be counted in every breakdown segment that they qualify for. With 'Uniques- Last Segment', only the last segment in the time period for the user is used for the report. The screenshot has a breakdown on Time (Day), so the 'Uniques' count will count users each separate day that they tracked the event. The 'Uniques- Last Segment' count will only count the user on the latest day in the time period. 

If you are sending the correct $user_id and $device_id on every event, then it would be unexpected for it to create separate users. Can you submit a ticket directly via our webform? When you submit the ticket, it would be helpful if you included links to two separate users who should be one, along with the screenshots showing the implementation of the event and user profile properties. This will allow a support engineer to investigate the specific behavior seen with the data being sent.

Hi Anas- Julianne from Mixpanel Support here! Diving right in, having a profile with properties but a separate user tracking events indicates that the profile updates and events are still being sent with different IDs. Can you confirm which version of ID management your project is on? This can be seen in the project settings under 'Identity Merge'. Can you also provide a brief overview of the ID management in place? Are you sending $user_id on every event?

Hey Marisa, Ilhan here from Mixpanel support 👋 I have some good news, we are planning to launch it within the coming weeks to all organisations. We will be sure to include this announcement in our Product Changelog! I would recommend subscribing to it so you get an update the second it becomes available. In the meantime if your team would like to get familiar with the source code, you can access that here. However, you're not able to implement this just yet, just so you're aware. Hope you have a lovely rest of your day 🙂 

Hey Fredo, Taking over for Scott here, I am Dorothy, and I'd be happy to help! Thank you for responding Vlad, I believe you are right! If you'd like to cover the following criteria: Y days that followed their first Z event, you can use our Funnels report. Inline Attachment: image.png You can update the Y value by updating the conversion window from "Within 7 days" to "Within Y days". Here is a sample funnels report using our demo dataset as reference: https://mixpanel.com/s/3H8GvC In this case, I have set the Y value as "3 days". You can then create the cohort by clicking the relevant segment on the Funnel, clicking "View Users" and click "Create Cohort". Please note that Cohorts created from Funnels can't be edited, but this should address your request. Here is our Funnels documentation for reference: https://docs.mixpanel.com/docs/reports/funnels/funnels-quickstart Would this work for you? Please let me know if you have any further questions! Warm regards,Dorothy Support Engineer @ Mixpanel | Singapore (GMT +8)

Hi Lloyd- Julianne from Mixpanel Support here! Definitely a lot of great suggestions in the thread. You should be able to use the 'Aggregate Property' to see the average session duration (example in the screenshot below). If you're not able to select that, can you open a ticket directly with Support through our web form? If you don't want server-side events counted toward the session, you can add them as excluded events in the session settings. Excluded events aren't counted when computing sessions. The Sessions doc has more information about that! Inline Attachment: image.png

Thanks for the response! When you use the "On" time interval for monthly subscriptions, the "<1 Month" and "Month 1" columns in the retention report are distinct and do not overlap. Users would need to track the retention event in each time period to be included. The exact time period for the segments depends on whether rolling-day or calendar-mode retention is selected. The <https://docs.mixpanel.com/docs/reports/retention#calendar-retention-mode|Retention doc> has more information about that setting.

Hi Dave- Julianne here from Mixpanel Support! Whether or not "< 1 Month" is included in "Month 1" would depend on the specific retention criteria selected. You can read more about each retention criteria in the <https://docs.mixpanel.com/docs/reports/retention#retention-criteria|docs here>. Which one are you using in the report?

Hi George- Julianne from Mixpanel Support here. Apologies for the delayed response. You're correct in your understanding that if you change the groupId value that Segment sends, Mixpanel will see those as new groups under the same group key. This means you'll effectively start a second set of company group profiles. It isn't possible at this time to merge multiple group identifiers into one groupId. I see how that would be a useful functionality and went ahead and filed a product gap with the Product team. Are you able to leave the current key/value as is and add an additional property with the new UUID? That would allow the data continuity in Mixpanel while also adding the new UUID.

Nope! Real person from Mixpanel Support here and happy to be able to help 😃