Frustrations with Mixpanel Sales Rep AI Responses and Questions About Upgrading Session Replay Limits

I'm getting questionable responses from a Mixpanel Sales rep I'm emailing with, and it feels VERY much like I'm talking to AI and not a real person. They've made mistakes that I've had to correct based on screenshots. It's getting frustrating. We have an 'old' growth plan, and need to update to the 'new' growth plan to get Session Reply. Can we upgrade, and increase over the 20k free Session replays later - up to 500k? A changelog from August 18, 2025 says it IS possible. But I've got this likely AI-LLM sales rep telling me that "500K figure on that page applies specifically to our Startups program" and "That changelog is outdated compared to the internal documentation I've shared with you" - referencing a screenshot of a table that I question the validity of. Internal documents? So mixpanel works off two different documents - public and internal??? I need a real human to give me real clarity. I've seen several comments across the internet, plus a Mixpanel changelog stating that I can in fact increase the Session replays at a later time. (Why would that not be available - it's simply an opportunity to make more money). Anyone know what's up here? And please stop having AI sales reps interact. I want a real person and it's extremely difficult/frustrating to get that from anyone due to the SLA model.