I have a session-replay implemented in my react-native app. And I'm getting errors in Sentry with "account is blocked from recording due to overages." what does this exactly mean and how can I fix it?
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I'm sorry, but the provided knowledge sources do not explicitly mention the specific error message "account is blocked from recording due to overages" appearing in Sentry. However, based on Mixpanel's documentation regarding Session Replay limits and billing, here is what this likely means and how you can address it:
What it means
This error indicates that your project has reached its Session Replay data allowance. ** For Complimentary Users: If you are using the free replays included with your plan (e.g., 10k/month on Free or 20k/month on Growth/Enterprise), Mixpanel will stop allowing you to view or collect replays once the monthly allowance is reached [Session Replay FAQ]. ** Ingestion Limits: Mixpanel reserves the right to stop ingesting replays once a customer collects data beyond their purchased or allocated amount [Session Replay FAQ].
How to fix it
To resume recording and viewing replays, you can take the following steps: 1. Adjust Sampling Rates: You can reduce the number of replays generated by adjusting the recordingSessionsPercent in your React Native configuration. This helps you stay within your limits by only recording a percentage of sessions [React Native Configuration].
// Set to a lower percentage (e.g., 5 for 5%) to stay within limits
recordingSessionsPercent: 5,
});
```LBKS2. **Upgrade Your Plan:** If you need to capture more replays than your current allowance provides, you may need to purchase the Session Replay add-on or upgrade your plan via the Mixpanel pricing page [[Plan Availability](https://docs.mixpanel.com/docs/session-replay#plan-availability); [Billing FAQs](https://docs.mixpanel.com/docs/pricing#faqs)].
3. **Monitor Usage:** Check your data usage in your Mixpanel Organization Settings. Organization Owners and Billing Admins should receive email alerts when reaching 85%, 100%, and higher percentages of the plan volume [[Alerts for Charges](https://docs.mixpanel.com/docs/pricing#faqs)].LBKSIf you believe this is an error or need immediate assistance with an ingestion issue, you should [submit a request to Mixpanel Support](https://mixpanel.com/get-support) [[Incident Handling](https://docs.mixpanel.com/docs/session-replay#incident-handling)].
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