Mixpanel Login Issues: Unable to Access Reports - Need Help! | Mixpanel Community

Mixpanel Login Issues: Unable to Access Reports - Need Help!

Hi everyone, I recently created a Mixpanel account, but every time I log in, I’m taken to an error screen and can’t do anything else. This happens on multiple computers and browsers. I’ve tried clearing my cache, using incognito mode, and even different networks, but nothing works. I also can’t reach Mixpanel’s support page, and haven’t received any response on Twitter. Has anyone else experienced this, or does anyone know how I can resolve it? For reference, the error appears when I go to https://mixpanel.com/report/. Any help would be greatly appreciated!

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5 comments

Thena
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Hi Matthew- Julianne from Mixpanel Support here! From the screenshot, it looks like it may be some sort of ad-blocker on the client-side. It sounds like you've tried most of what I'd recommend in those cases. I do have a few troubleshooting steps to confirm: 1. Are you accessing Mixpanel while on a VPN? If so, can you try accessing it off VPN? 2. In terms of the network, can you turn off WiFi and use mobile data (4G/5G)? 3. Do you have any network or client-side ad blockers running? 4. If none of those resolve the issue, are there any specific errors in the developer's console when you open Mixpanel?
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Matthew S.

I replied by email before seeing this. I disabled ad blockers after it didn't work the first time. I just tried it on my phone over 5G and got the same error screen. Below are the errors from the console, but I suspect this is the culprit:

GET https://mixpanel.com/api/app/projects/0/tracking-data 403 (Forbidden) error-reporting.ts:58 Error fetching tracking props ApiResponseError: Authenticated user does not have access to project 0 GET https://mixpanel.com/api/app/projects/0/metadata 403 (Forbidden)

Error with Permissions-Policy header: Unrecognized feature: 'web-share'.api-client.ts:339                                    GET https://mixpanel.com/api/app/projects/0/banners?report 403 (Forbidden)_fetch @ api-client.ts:339fetch @ api-client.ts:162get @ shared-client.ts:320ee @ api.ts:16syncBanners @ index.ts:173connectedCallback @ index.ts:109error-reporting.ts:58 trackVisitedReport: Invalid report name {reportName: ''}I @ error-reporting.ts:58(anonymous) @ error-reporting.ts:95$ @ server-tracking.ts:96(anonymous) @ report/:32319038.js:1 Unrecognized feature: 'attribution-reporting'.isARAAllowed @ 19038.js:1i @ 19038.js:1(anonymous) @ 19038.js:1(anonymous) @ 19038.js:1storage.js:9 localStorage disabled due to GDPR opt outa @ storage.js:9removeItem @ storage.js:75(anonymous) @ storage.js:102d @ storage.js:100v @ storage.js:199C @ opt.js:108P @ opt.js:148l @ index.js:76Promise.thent @ index.js:108window.gdprInit @ index.js:106(anonymous) @ report/:55storage.js:9 localStorage disabled due to GDPR opt outa @ storage.js:9removeItem @ storage.js:75(anonymous) @ storage.js:102d @ storage.js:100v @ storage.js:199C @ opt.js:108P @ opt.js:148l @ index.js:76Promise.thent @ index.js:108window.gdprInit @ index.js:106(anonymous) @ report/:55storage.js:9 sessionStorage disabled due to GDPR opt outa @ storage.js:9removeItem @ storage.js:75(anonymous) @ storage.js:117u @ storage.js:115v @ storage.js:200C @ opt.js:108P @ opt.js:148l @ index.js:76Promise.thent @ index.js:108window.gdprInit @ index.js:106(anonymous) @ report/:55storage.js:9 sessionStorage disabled due to GDPR opt outa @ storage.js:9removeItem @ storage.js:75(anonymous) @ storage.js:117u @ storage.js:115v @ storage.js:200C @ opt.js:108P @ opt.js:148l @ index.js:76Promise.thent @ index.js:108window.gdprInit @ index.js:106(anonymous) @ report/:55error-reporting.ts:58 ApiResponseError: Authenticated user does not have access to project 0    at Q (shared-client.ts:203:13)    at async ReportBanners.syncBanners (index.ts:173:15) undefinedI @ error-reporting.ts:58(anonymous) @ error-reporting.ts:95syncBanners @ index.ts:187await in syncBannersconnectedCallback @ index.ts:109react-dom.production.min.js:189 Error: useContentSidenavContext must be used within a ContentSidenavProvider    at ie (context.tsx:1107:11)    at Wr (index.tsx:304:33)    at Ss (react-dom.production.min.js:167:137)    at Np (react-dom.production.min.js:290:337)    at _p (react-dom.production.min.js:280:389)    at Ap (react-dom.production.min.js:280:320)    at zp (react-dom.production.min.js:280:180)    at dp (react-dom.production.min.js:271:88)    at up (react-dom.production.min.js:268:429)    at ee (scheduler.production.min.js:13:203)Caused by: React ErrorBoundary Error: useContentSidenavContext must be used within a ContentSidenavProvider    at Wr (https://cdn.mxpnl.com/static/asset-cache/19f283b86c852421c2d7/django-report-init.min.js:17884:16)    at https://cdn.mxpnl.com/static/asset-cache/19f283b86c852421c2d7/django-report-init.min.js:17931:135    at div    at https://cdn.mxpnl.com/static/asset-cache/d715797d093244d17544/common/iron.min.js:65960:41    at ErrorBoundary (https://cdn.mxpnl.com/static/asset-cache/d715797d093244d17544/common/iron.min.js:100206:56)    at W (https://cdn.mxpnl.com/static/asset-cache/d715797d093244d17544/common/iron.min.js:57050:393)bl @ react-dom.production.min.js:189E.componentDidCatch.O.callback @ react-dom.production.min.js:190Ua @ react-dom.production.min.js:144Sc @ react-dom.production.min.js:261_c @ react-dom.production.min.js:260kc @ react-dom.production.min.js:259Ep @ react-dom.production.min.js:283Cp @ react-dom.production.min.js:281up @ react-dom.production.min.js:269ee @ scheduler.production.min.js:13se @ scheduler.production.min.js:14storage.js:9 localStorage disabled due to GDPR opt outa @ storage.js:9getItem @ storage.js:59n @ 19038.js:1get @ 19038.js:1(anonymous) @ 19038.js:1Promise.thenget @ 19038.js:1(anonymous) @ 19038.js:1csrf.ts:50                                    GET https://mixpanel.com/api/app/projects/0/tracking-data 403 (Forbidden)window.fetch @ csrf.ts:50_fetch @ api-client.ts:339fetch @ api-client.ts:162get @ shared-client.ts:320Q @ project-tracking-data-client.ts:94ge @ report-tracker.ts:3787869 @ onload-init.ts:118_ @ bootstrap:1976959 @ reports_onload_init.js-virtual-module:2_ @ bootstrap:19n @ onload-init.min.js:45(anonymous) @ onload-init.min.js:46_.O @ chunk loaded:23(anonymous) @ onload-init.min.js:47o @ jsonp chunk loading:85(anonymous) @ onload-init.min.js:5error-reporting.ts:58 Error fetching tracking props ApiResponseError: Authenticated user does not have access to project 0    at Q (shared-client.ts:203:13)    at async Q (project-tracking-data-client.ts:94:9)    at async ge (report-tracker.ts:378:13)I @ error-reporting.ts:58(anonymous) @ error-reporting.ts:95ge @ report-tracker.ts:457await in ge7869 @ onload-init.ts:118_ @ bootstrap:1976959 @ reports_onload_init.js-virtual-module:2_ @ bootstrap:19n @ onload-init.min.js:45(anonymous) @ onload-init.min.js:46_.O @ chunk loaded:23(anonymous) @ onload-init.min.js:47o @ jsonp chunk loading:85(anonymous) @ onload-init.min.js:5storage.js:9 localStorage disabled due to GDPR opt outa @ storage.js:9getItem @ storage.js:59ig @ index.js:11416_ @ index.js:12116storage.js:9 localStorage disabled due to GDPR opt outa @ storage.js:9getItem @ storage.js:59g @ onload-init.ts:29I @ onload-init.ts:96csrf.ts:50                                    GET https://mixpanel.com/api/app/projects/0/metadata 403 (Forbidden)window.fetch @ csrf.ts:50_fetch @ api-client.ts:339fetch @ api-client.ts:162query @ base-client.ts:156query @ project-details-client.ts:68queryForSubscription @ store.ts:381fetch @ store.ts:154ge @ report-tracker.ts:3777869 @ onload-init.ts:118_ @ bootstrap:1976959 @ reports_onload_init.js-virtual-module:2_ @ bootstrap:19n @ onload-init.min.js:45(anonymous) @ onload-init.min.js:46_.O @ chunk loaded:23(anonymous) @ onload-init.min.js:47o @ jsonp chunk loading:85(anonymous) @ onload-init.min.js:5storage.js:9 sessionStorage disabled due to GDPR opt outa @ storage.js:9getItem @ storage.js:59zc @ index.js:5627ip @ index.js:5733_ @ index.js:12125

Thena
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Thanks for sending that info over! Based on the error, we've identified the underlying issue, and the engineering team is working on a fix. As a short-term fix, I went ahead and created a project in your organization directly. This should resolve the error that you're seeing. Can you try logging in now? Note: You'll see a project in your organization named mp support currently - you can rename, change, or delete that project if you want. If you do delete it, just make sure to create another project in the org so there is at least 1.
Thena
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That did the trick! I'm in now. Thank you! ---Matthew Stublefield PS I love you. Learn more at fieldway.org.
On Wednesday, June 4th, 2025 at 3:10 PM, Julianne Bozzini (Support) support@mixpanel.com wrote: To unsubscribe from this group and stop receiving emails from it, send an email to .
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Email text may have been truncated. Please review in Zendesk ticket.
Thena
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Glad to hear it!