Need Help with Mixpanel Identify Call in GTM?

·May 08, 2025 02:03 PM·

Hello 👋 Has anyone ever implemented the Mixpanel Identify call or Super Properties using GTM? I haven’t been able to find an answer to why it's not working—neither online nor in any Mixpanel documentation 👀 CC Aurélie K.

🎫1

3 comments

· Sorted by Oldest

Community Questions

Need Help with Mixpanel Identify Call in GTM?

Cédric D.

·May 08, 2025 02:03 PM·

Hello 👋 Has anyone ever implemented the Mixpanel Identify call or Super Properties using GTM? I haven’t been able to find an answer to why it's not working—neither online nor in any Mixpanel documentation 👀 CC Aurélie K.

🎫1

3 comments

· Sorted by Oldest

Thena
APP
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Hi Cédric! Julianne from Mixpanel Support here. It's possible to implement 'Identify' and super properties using the Mixpanel GTM template by changing the tag type. The 'Identify' call tag type is called 'identify' while the super properties are under 'register'. If you're already using those tags, it may be an issue with the setup. If that's the case, I'd recommend submitting a Support ticket here with information about your specific GTM setup.
Cédric D.
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I'm talking with someone from your team, because the solution is not working with my use-case
Thena
APP
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Glad to hear you already submitted a ticket. Miles will be following up in the thread :)

Thena
APP
·
·
Hi Cédric! Julianne from Mixpanel Support here. It's possible to implement 'Identify' and super properties using the Mixpanel GTM template by changing the tag type. The 'Identify' call tag type is called 'identify' while the super properties are under 'register'. If you're already using those tags, it may be an issue with the setup. If that's the case, I'd recommend submitting a Support ticket here with information about your specific GTM setup.
Cédric D.
·
·
I'm talking with someone from your team, because the solution is not working with my use-case
Thena
APP
·
·
Glad to hear you already submitted a ticket. Miles will be following up in the thread :)