Hi Rinitha, Ashley here from Mixpanel Support, I'd be happy to address this.
To be upfront and set the right expectations, I must highlight that Mixpanel does not have a dedicated COPPA compliance guide, but we can certainly help you with tools and resources to implement data tracking in compliance with COPPA.
From my research, I found a list here which details what types of personal information are covered under COPPA. It includes names, addresses, contact numbers, geolocation information, and much more.
Given the legal intricacies, I'd recommend:
Reviewing FTC's COPPA FAQ in detail as it's the most authoritative source for what's required.
Consulting with a privacy attorney for advice specific to your app's classification and user flows.
Potentially reach out to our Compliance team at compliance@mixpanel.com for any questions about Mixpanel's data handling practices.
In the meantime, here are some Mixpanel resources worth going through to better understand how Mixpanel works, and how we can help you achieve COPPA compliance:
Identity management: ID management is the process of assigning IDs and maintaining ID mappings to ensure data are attributed to your users accurately.
Data clean-up: When you want to delete data which was unintentionally sent.
End user data management: Exporting user data or submitting GDPR deletions to delete all data (event and user) ever associated with a user.
I hope this information helps! Please let me know if you have any further questions after going through the resources shared above. 🙏🏻
