Analyzing New User Data: Issues with Session Start Metrics

·Jul 17, 2025 09:09 AM·

Hi , I'm trying to find out the new users from our platform WHEN I used session start + first seen, it should be come out the result of new users, But It is really similar to DAU data, What is wrong with this.. (MAU is 52000, so I'm sure the new users data is wrong)

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1 comment

· Sorted by Oldest

Julianne Bozzini
APP
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Hi Junghyeon- Julianne from Mixpanel Support here. Diving right in, the 'Fist Seen' filter is working as expected when I test it in my own project. Can you submit a ticket to Support via our webform so we can work directly with you on the report where you are seeing the behavior? When you submit the ticket, it would be helpful if you included a link to the report from the screenshots.

Julianne Bozzini
APP
·
·
Hi Junghyeon- Julianne from Mixpanel Support here. Diving right in, the 'Fist Seen' filter is working as expected when I test it in my own project. Can you submit a ticket to Support via our webform so we can work directly with you on the report where you are seeing the behavior? When you submit the ticket, it would be helpful if you included a link to the report from the screenshots.