Page Events Missing in Mixpanel Workspace: Troubleshooting Needed

·

Our page events have completed disappeared from one of our Mixpanel workspaces, and we can't figure out why. They no longer show up in our Lexicon (even looking at HIdden events), and don't show up in our UI either. We're connecting via Rudderstack, but can confirm that our page events are showing up properly for all Rudderstack sources, and no other destinations hve any issues.

🎫1

1 comment

Thena
APP
·
·
Hey Judy! Julianne from Mixpanel Support here. Diving right in, there are a few things to check here: 1. Ensure that the event isn't dropped in the project. You can check this in your project's Lexicon settings. If the status of the event is set to 'dropped', Mixpanel will not store or tally it in your project. 2. Verify that your Rudderstack instance is correctly configured to send data to your Mixpanel project. Please ensure that the project token used in Rudderstack matches the one in your Mixpanel project. If your Mixpanel data is stored in the EU, your Rudderstack instance should also point to the EU. If neither of those is the issue, I'd recommend submitting a ticket here. When you submit the ticket, it would be helpful if you included the full payload of an event being sent from Rudderstack to Mixpanel that isn't appearing, along with a link to the project where you expect to see it.