Troubleshooting VWO Data Integration Issues with Mixpanel
I’ve integrated Mixpanel with VWO, but I’m not seeing any VWO-related data or properties in the events tracked in Mixpanel.
I’ve integrated Mixpanel with VWO, but I’m not seeing any VWO-related data or properties in the events tracked in Mixpanel.
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I understand you're having issues with your VWO integration with Mixpanel. Let me help troubleshoot this issue.
VWO has an integration that allows you to send experiment data to Mixpanel. According to the documentation, VWO supports sending experiment data to Mixpanel, as mentioned in VWO integration documentation:
VWO also supports an integration to send experiment data to Mixpanel - for more details, see the VWO Mixpanel integration.
There are a few things to check when troubleshooting why you're not seeing VWO-related data in Mixpanel:
1. User Matching: Make sure users are properly matched between VWO and Mixpanel. The VWO SDK should automatically declare the $vwo_user_id property on users' Mixpanel profiles. If the VWO SDK is not on your application, you'll need to manually declare this property through Mixpanel's SDKs or HTTP API.
2. Check for Hidden Properties: Properties might be hidden in your Mixpanel project. As mentioned in the documentation, project owners and admins can hide events or properties in Lexicon. Check if VWO-related properties are hidden.
3. Verify Data in Events: Use the Events page in Mixpanel to check if the VWO data is being received but perhaps not displayed in your reports.
4. Check for Inactive Properties: Properties that haven't been sent to your project in the last 28 days will be hidden from dropdowns. If the VWO integration was set up more than 28 days ago but hasn't been actively sending data, the properties might be hidden.
5. Verify the Integration Setup: Make sure the integration is properly set up on both the VWO side and the Mixpanel side. You might need to review the VWO Mixpanel integration documentation for specific setup instructions.
If you've verified all these points and still don't see the data, you might want to enable debug mode in your Mixpanel implementation to see if the events are being sent correctly, as described in the debugging documentation.
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