Resetting 2FA for Users in Multiple Organizations

Hi Dr. S., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋

Hi Dr. S., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋

If you're trying to reset two-factor authentication (2FA) for a user who is part of multiple organizations, you'll need to reset 2FA from each organization separately. The knowledge sources don't specifically address the scenario of a user being part of multiple organizations when resetting 2FA, but I can provide guidance based on the available information.As an organization admin, you can reset 2FA for users within your organization by following these steps: 1. Navigate to the Access Security section within your "Organization Settings" 2. Click on the 2FA tab 3. Select the user whose 2FA needs to be reset 4. Click "Reset Two-Factor Authorization"Two-Factor AuthenticationSince the user is part of two organizations, you would need to perform this reset in each organization where you have admin privileges. If you don't have admin access to both organizations, you may need to contact an admin from the other organization to complete the reset there.Note that if either organization has SSO enabled, 2FA would not be available for that organization as mentioned in the documentation: "If your organization has SSO enabled, your organization will not have access to 2FA."If you continue to experience issues with the reset process, I recommend contacting Mixpanel support for further assistance.

ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.

If you're trying to reset two-factor authentication (2FA) for a user who is part of multiple organizations, you'll need to reset 2FA from each organization separately. The knowledge sources don't specifically address the scenario of a user being part of multiple organizations when resetting 2FA, but I can provide guidance based on the available information.As an organization admin, you can reset 2FA for users within your organization by following these steps: 1. Navigate to the Access Security section within your "Organization Settings" 2. Click on the 2FA tab 3. Select the user whose 2FA needs to be reset 4. Click "Reset Two-Factor Authorization"Two-Factor AuthenticationSince the user is part of two organizations, you would need to perform this reset in each organization where you have admin privileges. If you don't have admin access to both organizations, you may need to contact an admin from the other organization to complete the reset there.Note that if either organization has SSO enabled, 2FA would not be available for that organization as mentioned in the documentation: "If your organization has SSO enabled, your organization will not have access to 2FA."If you continue to experience issues with the reset process, I recommend contacting Mixpanel support for further assistance.

ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.

Let me check the knowledge base for you again. One moment! 📚

I see you're still having trouble with resetting 2FA for a user who belongs to multiple organizations in Mixpanel.As an organization admin, you need to reset 2FA separately for each organization the user belongs to. Here's how to proceed: 1. Navigate to the Access Security section within your "Organization Settings" 2. Click on the 2FA tab 3. Select the user whose 2FA needs to be reset 4. Click "Reset Two-Factor Authorization"Two-Factor AuthenticationSince the user is part of two organizations, you'll need to perform this reset in each organization where you have admin privileges. If you don't have admin access to both organizations, you'll need to contact an admin from the other organization to complete the reset there.Remember that if either organization has SSO enabled, 2FA would not be available for that organization as noted in the documentation: "If your organization has SSO enabled, your organization will not have access to 2FA."If you're still experiencing issues after attempting these steps, I recommend reaching out to Mixpanel support for additional assistance with your specific situation.

ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.