Update on Data Deletion Request Status in Mixpanel

kapa.ai From the Mixpanel panel in Organization Settings, I submitted a deletion request for data associated with selected distinct_id a few days ago. However, the status is still showing as "Pending." When can I expect the process to move forward?

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kapa.ai
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Based on the information provided in the knowledge sources, I can answer your question about the deletion request status in Mixpanel.Deletion requests in Mixpanel can take a significant amount of time to process. According to the documentation, requests can take up to several weeks to process. Specifically, it states: End User Data Management: Making GDPR and CCPA requests mentions that "Requests to export or delete end user data can take multiple weeks to process."The "Pending" status you're seeing is normal and expected during this process. The deletion task goes through several stages, which include: 1. PENDING 2. STAGING 3. STARTED 4. SUCCESS (or FAILURE)While your request is in the "Pending" stage, it's still in the queue to be processed. The exact time it takes to move to the next stage can vary depending on various factors, including the volume of requests and the amount of data associated with the distinct_id.It's important to note that Mixpanel states it may take up to 30 days to complete a deletion task in their database. As mentioned in the API documentation: GDPR and CCPA API (v3) states: "It may take up to 30 days to complete a deletion task in a customer's Mixpanel database."If you need to check the status of your deletion request, you can do so through the same interface where you submitted the request or by using the GDPR API if you have access to it.Given that it's only been a few days since you submitted the request, it's not unusual for the status to still be "Pending." I recommend waiting a bit longer, as the process can take several weeks. If you don't see any progress after a few weeks, you may want to contact Mixpanel's support team for more information about your specific request.
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