Troubleshooting Missing Alert Notifications for User Click Threshold in Reports

Lauren W. · 2026-03-25T00:14:04.834Z

I created an alert for one of my reports, but I'm not seeing the alert notification in my inbox. What could be the issue? The alert is to signal when the total number of users who click on a specific event is above 6 and that did not happen since I went to the dashboard with that report and see the total number is now 7

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kapa.ai
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There are a few things to check when an alert isn't firing as expected:
1. Verify the Alert Was Saved on a Saved Report
Alerts can only be created on saved reports. If the report had unsaved changes when you set up the alert, it may not have been properly configured. [Alerts overview]
2. Check the Notification Frequency Setting
When you created the alert, you set a notification frequency (hourly, daily, weekly, or monthly). This determines at most how often you'll receive an alert — not necessarily the moment the threshold is crossed. If your frequency is set to daily, for example, you may not receive the notification immediately. [Alerts overview]
3. Understand How the Alert Is Checked
For time-series reports, the alert query frequency is determined by the time bucket of your report visualization. For instance, if your chart is set to a daily time bucket, the alert will be checked on a daily interval. The value of "7" you're seeing on the dashboard may reflect a cumulative or differently aggregated number than what the alert is checking at its scheduled interval. [Alerts overview]
4. Check Your Email/Spam Folder
Make sure the alert notification wasn't filtered into your spam or junk folder.
5. Verify the Alert Configuration
You can review your alert settings by:
1.
Clicking the gear icon in the top right of Mixpanel.
2.
Going to Personal Settings → Alerts tab.
There you can confirm the threshold (above 6), the event selected, and the notification delivery settings (email address or Slack channel). [View & Manage Alerts]
6. Note on Rounding
If the value is very close to the threshold boundary, be aware that alert messages display values rounded to 2 decimal places, but the actual check is always against the full unrounded value. This could occasionally cause confusion near the boundary. [Additional information]
If after checking all of the above the issue persists, I'd recommend reaching out to Mixpanel support with details about your alert configuration.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.

kapa.ai
APP
·
·
There are a few things to check when an alert isn't firing as expected:
1. Verify the Alert Was Saved on a Saved Report
Alerts can only be created on saved reports. If the report had unsaved changes when you set up the alert, it may not have been properly configured. [Alerts overview]
2. Check the Notification Frequency Setting
When you created the alert, you set a notification frequency (hourly, daily, weekly, or monthly). This determines at most how often you'll receive an alert — not necessarily the moment the threshold is crossed. If your frequency is set to daily, for example, you may not receive the notification immediately. [Alerts overview]
3. Understand How the Alert Is Checked
For time-series reports, the alert query frequency is determined by the time bucket of your report visualization. For instance, if your chart is set to a daily time bucket, the alert will be checked on a daily interval. The value of "7" you're seeing on the dashboard may reflect a cumulative or differently aggregated number than what the alert is checking at its scheduled interval. [Alerts overview]
4. Check Your Email/Spam Folder
Make sure the alert notification wasn't filtered into your spam or junk folder.
5. Verify the Alert Configuration
You can review your alert settings by:
1.
Clicking the gear icon in the top right of Mixpanel.
2.
Going to Personal Settings → Alerts tab.
There you can confirm the threshold (above 6), the event selected, and the notification delivery settings (email address or Slack channel). [View & Manage Alerts]
6. Note on Rounding
If the value is very close to the threshold boundary, be aware that alert messages display values rounded to 2 decimal places, but the actual check is always against the full unrounded value. This could occasionally cause confusion near the boundary. [Additional information]
If after checking all of the above the issue persists, I'd recommend reaching out to Mixpanel support with details about your alert configuration.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.

1 comment

1. Verify the Alert Was Saved on a Saved Report

2. Check the Notification Frequency Setting

3. Understand How the Alert Is Checked

4. Check Your Email/Spam Folder

5. Verify the Alert Configuration

6. Note on Rounding