Issue with Hourly Export to Google Sheets Not Refreshing for 12 Hours

Khayalethu L.

·Jun 09, 2026 08:53 AM·

Is there an issue with the hourly export to Google sheets feature? My export hasn't refreshed in 12 hours

3 comments

· Sorted by Oldest

kapa.ai
APP
·
(edited)·
There are a couple of things to be aware of regarding the Google Sheets hourly sync: Known Limitation Since v1.12, syncs are not supported for events. If you're trying to sync event data, this feature is no longer available. [Google Sheets Runs & Syncs] Troubleshooting Steps If you're syncing non-event data (e.g., cohorts/reports) and the sync has stopped working, here are two common causes and fixes:
1.
Stale trigger – A recurring sync may stop exporting due to a stale trigger caused by the extension entering a bad state. To fix this:
Go to Apps Script > My Triggers in your Google Workspace.
Delete the existing Mixpanel Sheets extension trigger.
Create a new recurring sync to generate a fresh trigger. [Google Sheets FAQ]
2.
Multiple Google accounts – If you're logged into multiple Google accounts simultaneously and the sheet is owned by a different account than the one with the extension installed, you may see authentication errors. To fix this, log out and reinstall the extension on the same account used to access the sheet. [Google Sheets FAQ]
You can also manually trigger a sync at any time from the main menu by selecting Sync Now! to test if the connection is working. [Google Sheets Runs & Syncs]
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.
Khayalethu L.
·
(edited)·
kapa.ai I can't manually sync (not available anymore) and can't create new sync
kapa.ai
APP
·
(edited)·
I'm sorry, but the knowledge sources do not contain enough information to address this specific issue — where both the manual sync option and the ability to create a new sync are unavailable in the Google Sheets extension. Given what the docs do cover, here are a few suggestions:
Check your extension version — Since v1.12, syncs are not supported for events. If you're working with event data, this functionality has been intentionally removed. [Google Sheets Overview]
Reinstall the extension — Try reinstalling the Sheets ⇔ Mixpanel extension to reset it to a clean state.
Check the source code — Since the extension is open source, you can review known issues or bug reports on the GitHub repository.
For further assistance, I'd recommend reaching out directly to Mixpanel Support, as this appears to be a technical issue with the extension that goes beyond what the documentation covers.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.

kapa.ai
APP
·
(edited)·
There are a couple of things to be aware of regarding the Google Sheets hourly sync: Known Limitation Since v1.12, syncs are not supported for events. If you're trying to sync event data, this feature is no longer available. [Google Sheets Runs & Syncs] Troubleshooting Steps If you're syncing non-event data (e.g., cohorts/reports) and the sync has stopped working, here are two common causes and fixes:
1.
Stale trigger – A recurring sync may stop exporting due to a stale trigger caused by the extension entering a bad state. To fix this:
Go to Apps Script > My Triggers in your Google Workspace.
Delete the existing Mixpanel Sheets extension trigger.
Create a new recurring sync to generate a fresh trigger. [Google Sheets FAQ]
2.
Multiple Google accounts – If you're logged into multiple Google accounts simultaneously and the sheet is owned by a different account than the one with the extension installed, you may see authentication errors. To fix this, log out and reinstall the extension on the same account used to access the sheet. [Google Sheets FAQ]
You can also manually trigger a sync at any time from the main menu by selecting Sync Now! to test if the connection is working. [Google Sheets Runs & Syncs]
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.
Khayalethu L.
·
(edited)·
kapa.ai I can't manually sync (not available anymore) and can't create new sync
kapa.ai
APP
·
(edited)·
I'm sorry, but the knowledge sources do not contain enough information to address this specific issue — where both the manual sync option and the ability to create a new sync are unavailable in the Google Sheets extension. Given what the docs do cover, here are a few suggestions:
Check your extension version — Since v1.12, syncs are not supported for events. If you're working with event data, this functionality has been intentionally removed. [Google Sheets Overview]
Reinstall the extension — Try reinstalling the Sheets ⇔ Mixpanel extension to reset it to a clean state.
Check the source code — Since the extension is open source, you can review known issues or bug reports on the GitHub repository.
For further assistance, I'd recommend reaching out directly to Mixpanel Support, as this appears to be a technical issue with the extension that goes beyond what the documentation covers.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.

Issue with Hourly Export to Google Sheets Not Refreshing for 12 Hours | Mixpanel Community