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is there a known issue in session replays?

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is there a known issue in session replays?

  • Avatar of kapa.ai
    kapa.ai
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    Hi RJ I., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> đź‘‹

    Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai

  • Avatar of kapa.ai
    kapa.ai
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    Based on the knowledge sources, there are a few known issues with Mixpanel's Session Replay functionality: 1. Player loading failures: The Session Replay player may fail to load due to security measures. Mixpanel runs session replays in an isolated domain through an iframe, which might be blocked by ad blockers or certain browser settings. If you encounter this issue, you may need to disable ad blockers or add a custom filter to extensions like uBlock Origin: LBKS@​@​||[mxpnl.com](http://mxpnl.com)^$domain=[mxpnl.com](http://mxpnl.com)LBKSSession Replay FAQ2. Full page loads create new recordings: If your web application uses full page loads (where the entire page reloads when navigating between pages), a new Session Replay recording will be created for each page. This happens because the Mixpanel instance is reloaded when navigating between pages. Session Replay FAQ3. iOS Beta limitations: For the iOS Session Replay (currently in invite-only Beta for Enterprise customers), Mixpanel notes that "as our Beta program is early access, our functionality, including data masking features, may have bugs and cause crashes. Be sure to test thoroughly before enabling in production." iOS Session Replay DocumentationIf you're experiencing a specific issue with Session Replay that isn't mentioned here, I'd recommend reaching out to Mixpanel's support team for assistance.

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