kapa.ai I set up my Group analytics. Now, in the Users page, I see the company tab. The company tab has companies in it, which is good. But when I click on any of the companies, they are empty : no user, no data. Which seems odd. What could be the issue ? Is it a delay thing (I enabled the feature today) ?
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This issue is most likely not due to a delay, but rather to how events are attributed to groups in Mixpanel. For a company (group) profile to show users and data, the following must be true: - Events must include the group key as an event property. Simply having the group key as a user profile property is not enough. Only events that have the group key (e.g., company_id) as an event property will be attributed to the group and appear in the group’s activity feed. If your events do not include this property, the company profiles will appear empty, even if users exist and are sending events.- Mixpanel does not backfill historical data. Only events sent after the group key was set up in your Project Settings will be attributed to groups. Historical events, even if they contain the group key, will not be attributed to a group if they were sent before the group key was configured in Project Settings. This means you will only see data in company profiles for events tracked after the group analytics setup was completed.- Check your implementation. Make sure your event tracking code is sending the group key as an event property on all relevant events. For example:
```LBKS Only events with the group key will show up in the company profile’s activity feed and metrics.LBKS**Summary:**
Your company profiles are empty because either (1) your events are not including the group key as an event property, or (2) you are expecting historical data to appear, which Mixpanel does not backfill. This is not a delay issue; once you start sending events with the group key, you should see data appear in the company profiles almost immediately for new events.LBKSFor more details, see the documentation on group analytics implementation and FAQ:
- [Group Analytics: Implementation](https://docs.mixpanel.com/docs/data-structure/group-analytics#implementation)
- [Group Analytics: FAQ](https://docs.mixpanel.com/docs/data-structure/group-analytics#faq)
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kapa.ai I am sending the company id in my events. How else would the company tab even have entries?
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You're correct that the presence of companies in the company tab indicates that events with the company (group key) property are being sent. However, if the company profiles are empty (no users, no data), the knowledge sources highlight a few possible reasons: 1. Only Events With the Group Key Are Attributed: Even if you are sending the company ID in your events, only those specific events that include the group key as an event property will be attributed to the group and appear in the group’s activity feed. If some events are missing the group key, they won't show up in the company profile. Also, having the group key as a user profile property does not attribute all of that user's events to the group—only the events themselves with the group key property are counted see here.2. No Backfilling of Historical Data: Mixpanel does not backfill historical data to groups before the group key was implemented in Project Settings. Only events sent after the group key was set up will be attributed to groups, even if older events had the group key property see here.3. Group Profile Activity Feed: The group profile’s activity feed will only show events that have the group key. If you are sending the group key correctly and still see no data, double-check that the property name and value casing exactly match what is configured in Project Settings, as Mixpanel is case-sensitive see here.4. User List in Group Profiles: The knowledge sources do not explicitly state that the group profile will show a list of users (distinct_ids) by default. The group profile is primarily designed to show the events attributed to the group, not necessarily a list of users. If you expect to see users, ensure your events include both the group key and the distinct_id.In summary: If you see companies but no data, it is most likely because either (a) only some events have the group key, (b) you are expecting historical data to appear, or (c) the group key property name/value does not exactly match your Project Settings. There is no mention in the knowledge sources of a significant delay after setup—data should appear as soon as qualifying events are sent.If you have confirmed all of the above and still see no data, the knowledge sources do not provide further troubleshooting steps for this specific scenario.
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