Reports Not Loading in Chrome but Working in Edge – How to Fix the Error Message?

·Apr 28, 2026 12:14 PM·

Reports are not loading at all - I get the message "Something went wrong We have been notified of this error and are working to fix it. Please reload the page." whatever i do in Chrome. It's working in Microsoft Edge How can i get it working in Chrome again?

5 comments

· Sorted by Oldest

kapa.ai
APP
·
(edited)·
The knowledge sources don't contain specific information about the "Something went wrong" error message you're seeing in Chrome. However, based on what's documented, here are some Chrome-specific troubleshooting steps worth trying:
1.
Disable ad blockers – Ad blockers in Chrome can interfere with Mixpanel's functionality, including blocking requests to Mixpanel's servers. Since the issue only occurs in Chrome (and not Edge), a browser extension is a likely culprit. Try disabling any ad blockers or privacy extensions and reload the page. [Data Inspector Troubleshooting]
2.
Whitelist Mixpanel domains – If you use an extension like uBlock, you can add a custom filter to allow Mixpanel:@@||mxpnl.com^$domain=mxpnl.com[Session Replay FAQ]
3.
Check for CORS errors – Open Chrome's Developer Tools (F12), go to the Network tab, and look for any blocked or failed requests to Mixpanel domains. CORS-related errors or blocked requests could prevent reports from loading. [CORS Errors]
4.
Check your Content Security Policy (CSP) – If your organization uses a CSP, verify it allows connections to all required Mixpanel domains in Chrome. [CORS Errors]
Since the issue is specific to Chrome and not Edge, a browser extension or Chrome-specific setting is the most likely cause. If none of these steps resolve the issue, I'd recommend reaching out to Mixpanel Support directly, as this error ("Something went wrong... we have been notified") suggests a client-side issue that their team may be able to investigate further with your account details.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.
Tobias
·
·
kapa.ai Ad Blockers are disabled, whitelisting is not an issue and there are no cors errors, also CSP policiy is not in place - problem is not happening in Edge browser
kapa.ai
APP
·
(edited)·
Thank you for ruling those out. Unfortunately, the knowledge sources I have access to don't contain specific information about the "Something went wrong" error in the Mixpanel UI itself (as opposed to tracking/data ingestion issues), and they don't cover Chrome-specific browser compatibility troubleshooting beyond ad blockers and CORS.
Since the issue is isolated to Chrome and the common causes have been eliminated, I'd recommend:
1.
Try Chrome in Incognito mode (with extensions disabled by default) to rule out any remaining Chrome extension interference.
2.
Clear Chrome's cache and cookies for the Mixpanel domain and reload.
3.
Contact Mixpanel Support directly — the error message "We have been notified of this error and are working to fix it" suggests Mixpanel's systems may already be logging it. Their support team can investigate with your account details and browser/version information.
The knowledge sources I have don't provide enough information to give you a more specific answer for this particular UI error in Chrome. Mixpanel Support would be the best next step here.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.
Tobias
·
·
kapa.ai it works in chrome incognito mode
kapa.ai
APP
·
(edited)·
Since it works in Chrome Incognito mode (where extensions are disabled by default), this strongly points to a Chrome extension as the culprit — even though you've already disabled ad blockers.
Here are some steps to identify the specific extension causing the issue:
1.
Re-enable extensions one by one in regular Chrome mode and reload Mixpanel after each one to identify which extension is interfering.
2.
Check for privacy/tracking protection extensions beyond traditional ad blockers — things like Privacy Badger, Ghostery, DuckDuckGo Privacy Essentials, or similar tools can block Mixpanel-related requests even if they aren't labeled as "ad blockers." [Ad Blockers]
3.
Once identified, either disable that extension when using Mixpanel, or whitelist the Mixpanel domain within that extension's settings.
The knowledge sources don't go further into specific extension-by-extension troubleshooting for the Mixpanel UI itself, so if you're unable to identify the offending extension, I'd still recommend contacting Mixpanel Support with this new information (that Incognito works) — it will help them narrow down the cause much faster.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.

Reports Not Loading in Chrome but Working in Edge – How to Fix the Error Message? | Mixpanel Community

kapa.ai
APP
·
(edited)·
The knowledge sources don't contain specific information about the "Something went wrong" error message you're seeing in Chrome. However, based on what's documented, here are some Chrome-specific troubleshooting steps worth trying:
1.
Disable ad blockers – Ad blockers in Chrome can interfere with Mixpanel's functionality, including blocking requests to Mixpanel's servers. Since the issue only occurs in Chrome (and not Edge), a browser extension is a likely culprit. Try disabling any ad blockers or privacy extensions and reload the page. [Data Inspector Troubleshooting]
2.
Whitelist Mixpanel domains – If you use an extension like uBlock, you can add a custom filter to allow Mixpanel:@@||mxpnl.com^$domain=mxpnl.com[Session Replay FAQ]
3.
Check for CORS errors – Open Chrome's Developer Tools (F12), go to the Network tab, and look for any blocked or failed requests to Mixpanel domains. CORS-related errors or blocked requests could prevent reports from loading. [CORS Errors]
4.
Check your Content Security Policy (CSP) – If your organization uses a CSP, verify it allows connections to all required Mixpanel domains in Chrome. [CORS Errors]
Since the issue is specific to Chrome and not Edge, a browser extension or Chrome-specific setting is the most likely cause. If none of these steps resolve the issue, I'd recommend reaching out to Mixpanel Support directly, as this error ("Something went wrong... we have been notified") suggests a client-side issue that their team may be able to investigate further with your account details.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.
Tobias
·
·
kapa.ai Ad Blockers are disabled, whitelisting is not an issue and there are no cors errors, also CSP policiy is not in place - problem is not happening in Edge browser
kapa.ai
APP
·
(edited)·
Thank you for ruling those out. Unfortunately, the knowledge sources I have access to don't contain specific information about the "Something went wrong" error in the Mixpanel UI itself (as opposed to tracking/data ingestion issues), and they don't cover Chrome-specific browser compatibility troubleshooting beyond ad blockers and CORS.
Since the issue is isolated to Chrome and the common causes have been eliminated, I'd recommend:
1.
Try Chrome in Incognito mode (with extensions disabled by default) to rule out any remaining Chrome extension interference.
2.
Clear Chrome's cache and cookies for the Mixpanel domain and reload.
3.
Contact Mixpanel Support directly — the error message "We have been notified of this error and are working to fix it" suggests Mixpanel's systems may already be logging it. Their support team can investigate with your account details and browser/version information.
The knowledge sources I have don't provide enough information to give you a more specific answer for this particular UI error in Chrome. Mixpanel Support would be the best next step here.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.
Tobias
·
·
kapa.ai it works in chrome incognito mode
kapa.ai
APP
·
(edited)·
Since it works in Chrome Incognito mode (where extensions are disabled by default), this strongly points to a Chrome extension as the culprit — even though you've already disabled ad blockers.
Here are some steps to identify the specific extension causing the issue:
1.
Re-enable extensions one by one in regular Chrome mode and reload Mixpanel after each one to identify which extension is interfering.
2.
Check for privacy/tracking protection extensions beyond traditional ad blockers — things like Privacy Badger, Ghostery, DuckDuckGo Privacy Essentials, or similar tools can block Mixpanel-related requests even if they aren't labeled as "ad blockers." [Ad Blockers]
3.
Once identified, either disable that extension when using Mixpanel, or whitelist the Mixpanel domain within that extension's settings.
The knowledge sources don't go further into specific extension-by-extension troubleshooting for the Mixpanel UI itself, so if you're unable to identify the offending extension, I'd still recommend contacting Mixpanel Support with this new information (that Incognito works) — it will help them narrow down the cause much faster.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.