Image not showing in mixpanel

Hi Anjali N., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋

The knowledge sources don’t explain image-loading issues in reports or replays directly, so I can’t say for sure why your image isn’t showing.

The only image-related behavior that is documented is in Lexicon: you can upload an image (JPG/PNG/GIF) to an event’s Event Details, and that image will then “show up throughout the platform wherever the event appears.” [Lexicon details]

If your problem is that:

- You uploaded an image to an event in Lexicon and it’s not visible: - Confirm you uploaded it on the correct event in Lexicon. - Check that the event itself is not hidden and is still active (not inactive/older than 30 days and never fired again). [Hidden events]

If instead you mean:

- Images inside Session Replay are not rendering correctly, or parts of the UI are missing: - The docs only say that if “Replays are not displaying my UI correctly,” you should contact Support and include a link to a replay and screenshots of the expected UI. [Swift replay debugging; Android replay debugging]

Because the docs don’t cover other image issues (e.g., images in dashboards, messages, or custom HTML), I can’t give a more specific fix from these sources. If you can clarify where the image should appear (Lexicon, report, dashboard, Session Replay, etc.), I can map it more precisely to what’s documented.

ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.