why is the “step selection” options grayed out in my funnel?
Hi Elena M., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
Based on the knowledge sources provided, I don't have specific information about why the "step selection" options might be grayed out in your funnel. The documentation mentions that step selection is available when measuring "Unique Users," "Total Conversions," or "Total Sessions," but doesn't explain scenarios where it might be disabled or grayed out.According to the documentation: > When measuring "Unique Users", "Total Conversions" or "Total Sessions", you can select "Entering Funnel" in order to get a top-of-funnel count. Similarly, if you would like to get the bottom-of-funnel count, you can choose "All Steps".This suggests that step selection might be tied to specific measurement types, but doesn't explicitly state when it would be unavailable.It's possible that the step selection options might be grayed out depending on: 1. The measurement type you've selected 2. The counting method you're using 3. Other funnel configuration settingsIf you're experiencing this issue, I'd recommend checking if changing your measurement type enables the step selection options, or reaching out to Mixpanel support for specific assistance with your account configuration.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.
Let me check the knowledge base for you again. One moment! 📚
Based on your error message "step selection disabled in funnel steps visualization," I can explain what's happening. The step selection feature appears to be disabled specifically when you're using the "Funnel Steps" visualization type.According to the documentation, step selection allows you to choose which step of the funnel you want to measure, but this feature has limitations based on your selected visualization. When you're using the "Funnel Steps" visualization (which shows the progression through your funnel), the step selection is disabled because this visualization type inherently shows all steps in the funnel.The step selection feature would be available when: 1. You're using other visualization types like Line, Bar, or Metric 2. You're measuring metrics like "Unique Users," "Total Conversions," or "Total Sessions"If you need to use step selection, you might want to switch to a different visualization type from the dropdown menu in the top right of your report.While the documentation doesn't explicitly state this limitation, it's implied in how the different visualization types work with funnel data in Mixpanel.Would you like to know about alternative ways to analyze specific steps in your funnel?Funnels Advanced Concepts
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.