kapa.ai My events are not syncing since last 2 days, help me debug
kapa.ai My events are not syncing since last 2 days, help me debug
kapa.ai My events are not syncing since last 2 days, help me debug
If your events are not syncing for the last 2 days, here are the key steps and checks you should follow based on Mixpanel documentation: 1. Check Data Sync Settings Ensure that Events Data Sync is enabled for your pipeline. Sync is disabled by default and must be toggled on in the pipeline’s advanced settings. Without this, late-arriving or updated data may not sync to your destination, causing discrepancies or missing events Events Data Sync.2. Understand Sync Timing and Delays - Mixpanel starts checking for late-arriving data 24 hours after the initial export for a given day. It may take more than 2 days for the data in your destination to be fully in sync with Mixpanel, especially if there is late-arriving data or if the sync process is catching up Events Data Sync. - For some pipelines, the service level agreement (SLA) for latency is up to 24 hours for on-time data, plus an additional 24 hours for late-arriving data Service Level Agreement.3. Check for Errors or Paused Pipelines - Go to the Integrations page in Mixpanel, find your pipeline, and check if it is paused or has encountered errors. Pipelines can be paused automatically if there are schema issues (e.g., exceeding property limits) or manually by a user FAQ. - If you see errors about exceeding unique property limits, you may need to filter out some properties and contact support Old Pipelines FAQ.4. Check for Hidden Events - Mixpanel exports all events, including those hidden in the UI via Lexicon. However, if you are not seeing expected events, verify in Lexicon that they are not hidden or inactive, which could affect visibility in the UI but not the export Check for Hidden Events and Properties.5. Debugging Discrepancies - Compare the data in Mixpanel and your destination for the same time frame, timezone, and filters. Drill down into specific days or segments to identify patterns or missing data Debugging Discrepancies.6. Review Data Residency and API Host
- Ensure your SDK or integration is configured to use the correct API host for your project’s data residency (US, EU, or India). Mismatched settings can cause data to be rejected and not appear in your project Missing or Incomplete Events.If you have checked all the above and the issue persists, review the pipeline logs or error messages in the Mixpanel UI for more details, and consider reaching out to Mixpanel support with specifics about your pipeline and recent changes.Let me know if you need help with a specific step or error message!
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