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Mixpanel Sign-In Issue: Page Displays Spinner Before Refresh | Mixpanel Community

Mixpanel Sign-In Issue: Page Displays Spinner Before Refresh

·Dec 22, 2025 10:42 AM·

Whenever I use an email link to sign in to Mixpanel, the page initially displays with the word "Mixpanel" and a spinner. The page only displays correctly when I refresh it. Is this a known issue? If not, how do I report it as a bug?

2 comments

· Sorted by Oldest

kapa.ai
APP
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Hi Conor M., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
kapa.ai
APP
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The knowledge sources do not mention this specific behavior with the magic-link login (spinner until manual refresh), so I can’t confirm it as a documented or known issue.To report it as a potential bug, Mixpanel’s docs direct you to contact Support: - If you’re logged in, use Help → Contact Support in the Mixpanel UI. - If you’re not logged in or can’t access the app properly, go to the support form at mixpanel.com/get-support. [Response times]When you submit the ticket, include: - That you’re using Magic Link / email login - Exact steps to reproduce (click email link → see spinner + “Mixpanel” → need manual refresh) - Browser, OS, and whether any extensions (e.g. ad blockers) are enabled - A screenshot or short screen recording, if possible Support will triage it according to your plan’s response times. [Response times]
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.