Addressing Incorrect User Location Data in Mixpanel

Sakir · 2025-08-21T07:08:51.459Z

why the location of user is showing something else instead the user is not on that location? is it mixpanel bug or glitch anything like that or developers who integrated it into the app? and how it can be solved?

Addressing Incorrect User Location Data in Mixpanel | Mixpanel Community

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kapa.ai
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Hi Sakir, Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
kapa.ai
APP
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This issue is not a bug or glitch in Mixpanel, but rather a result of how geolocation is determined by default. Mixpanel assigns location data (such as city, region, and country) based on the IP address of the request that sends the event or profile update. If your app is using server-side tracking, Mixpanel will use the server’s IP address—not the end user’s actual location. This often results in all users appearing to be in the same location (e.g., the location of your data center or cloud provider) rather than their real locations.Other reasons for incorrect geolocation can include users masking their location with VPNs or privacy settings, or the IP address being misattributed due to network configurations. Mixpanel does not store the IP address itself, but uses it to enrich the data with geolocation properties at ingestion time.**How to solve this:**- For server-side tracking: - Pass the actual client IP address in your payload using the ip (for events) or $ip (for profiles) property. - Alternatively, manually set geolocation properties like $city, $region, and $country_code in your payload. - If you do not want to track geolocation at all, set ip or $ip to 0 to prevent Mixpanel from updating the location. - For client-side tracking: - The SDK will use the user’s device IP by default, which is usually accurate unless the user is using a VPN or proxy.You can find more details and examples on how to override or disable geolocation in the following resources: Geolocation: IP address and location properties, Troubleshooting FAQ: Sending Data to Mixpanel.In summary, this is a common integration issue and not a Mixpanel bug. To ensure accurate user location, developers should either pass the correct client IP or manually set the geolocation properties in the data sent to Mixpanel.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.

kapa.ai
APP
·
·
Hi Sakir, Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
kapa.ai
APP
·
·
This issue is not a bug or glitch in Mixpanel, but rather a result of how geolocation is determined by default. Mixpanel assigns location data (such as city, region, and country) based on the IP address of the request that sends the event or profile update. If your app is using server-side tracking, Mixpanel will use the server’s IP address—not the end user’s actual location. This often results in all users appearing to be in the same location (e.g., the location of your data center or cloud provider) rather than their real locations.Other reasons for incorrect geolocation can include users masking their location with VPNs or privacy settings, or the IP address being misattributed due to network configurations. Mixpanel does not store the IP address itself, but uses it to enrich the data with geolocation properties at ingestion time.**How to solve this:**- For server-side tracking: - Pass the actual client IP address in your payload using the ip (for events) or $ip (for profiles) property. - Alternatively, manually set geolocation properties like $city, $region, and $country_code in your payload. - If you do not want to track geolocation at all, set ip or $ip to 0 to prevent Mixpanel from updating the location. - For client-side tracking: - The SDK will use the user’s device IP by default, which is usually accurate unless the user is using a VPN or proxy.You can find more details and examples on how to override or disable geolocation in the following resources: Geolocation: IP address and location properties, Troubleshooting FAQ: Sending Data to Mixpanel.In summary, this is a common integration issue and not a Mixpanel bug. To ensure accurate user location, developers should either pass the correct client IP or manually set the geolocation properties in the data sent to Mixpanel.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.