Limited Export Options: Only PNG and PDF Available?
why is the export option just showing only PNG and PDF why? what could be the root cause?
why is the export option just showing only PNG and PDF why? what could be the root cause?
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The most likely reason you are only seeing PNG and PDF as export options (and not CSV) in the Mixpanel report UI is due to your plan type. According to the knowledge sources, users on the Free plan can export reports as CSV, PNG, or PDF from the UI, but there may be limitations based on the specific report type or your current plan. Users on Growth or Enterprise plans have additional export options, including using the Query API for formatted report data exports.If you are not seeing the CSV export option, possible root causes include: - Plan limitations: Some export options (like CSV) may not be available on your current plan or for certain report types. - Report type/view: Certain reports or visualizations may restrict export formats. For example, the Flows report cannot be exported via API and must be exported from the UI, but not all formats may be available for every report type. - UI changes or permissions: There may be UI changes or permission restrictions affecting which export options are visible to you.To resolve this, check your plan type and the specific report you are trying to export. If you believe you should have access to CSV exports but do not see the option, it may be worth reaching out to Mixpanel support for clarification or checking if there are any UI updates affecting export options Exporting Reports.
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If you have the option to export as CSV but the person you shared the report or board with does not, the most likely root cause is related to their project role and permissions.According to Mixpanel documentation, only users with the roles of Owner, Admin, or Analyst can download reports. Users with the Consumer role cannot download reports, which includes exporting as CSV. This means that if the person you shared the report with is assigned the Consumer role in the project, they will not see the CSV export option, even though you do as an Owner, Admin, or Analyst Project Roles.To resolve this, you can check and update the user's project role to Analyst or higher if you want them to have the ability to export reports as CSV.
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If you have the option to export as CSV but the person you shared the report or dashboard with does not, the most likely reason is their project role and permissions. According to Mixpanel documentation, only users with the roles of Owner, Admin, or Analyst can download reports. Users with the Consumer role cannot download reports, including exporting as CSV. So, if the person you shared with is a Consumer, they will not see the CSV export option, even if you do as an Owner, Admin, or Analyst Project Roles.If you want them to have the CSV export option, you’ll need to update their project role to Analyst or higher.
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