hey kapa.ai, on my onboarding funnel report, Mixpanel fails to capture every event from sign up onwards, even though people are completing the funnel. i.e things like landing page viewed and two other events that user can do before signing up are all captured and recorded. but sign up and all events after, are marked as 0. Why's that?
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There are several possible reasons why your Mixpanel funnel report is capturing pre-signup events (like "Landing Page Viewed") but showing zero for "Sign Up" and all subsequent steps, even though users are completing the funnel: 1. Event Tracking Issues: The "Sign Up" event and subsequent events may not be firing correctly, or they may not be reaching Mixpanel. Double-check your implementation to ensure the track method is being called for "Sign Up" and later events, and that the events are being sent with the correct project token. You can use the Events page to see if these events are arriving in Mixpanel. Also, check for typos or case sensitivity issues in event names, as Mixpanel is case sensitive Debugging: Validate your data and troubleshoot your implementation.2. Identity Management Issues: If you are using anonymous IDs before signup and then assigning a user ID at signup, there may be a delay in identity merging. Mixpanel notes that it can take up to 24 hours for anonymous and identified user activity to be linked. If you are viewing the funnel report soon after ingestion, the events may not be attributed to the same user yet, causing drop-offs at the "Sign Up" step Funnel FAQ.3. Event Property or Filter Mismatch: If your funnel steps have filters or are holding properties constant, ensure that the "Sign Up" and subsequent events have the required properties set. If a property is missing or has a different value, users may drop off at that step Funnels Advanced: Hold Property Constant.4. Conversion Window: Make sure that users are completing the funnel steps within the defined conversion window. If the time between steps exceeds the window, users will drop off Funnels Quickstart.5. Ad Blockers or DNT Settings: If you are testing on the web, ad blockers or "Do Not Track" browser settings can prevent events from being sent to Mixpanel. Disable these when testing Track Events FAQ.Recommended Steps:
- Use the Events page to confirm "Sign Up" and later events are being received.
- Check your funnel configuration for filters or property requirements.
- Review your identity management and allow time for ID merges.
- Ensure your event names and properties are correct and consistent.
If after these checks the issue persists, there may be a deeper implementation or configuration problem. In that case, enabling debug mode in your SDK and inspecting network requests can help pinpoint where events are being lost Debugging: Missing or Incomplete Events.
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kapa.ai When the first event on an insight report is filtered by a UTM source, for example, does that mean all the other events are filtered by the same source? Or do I need to add that filter to each event
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In Mixpanel Insights reports, if you apply a filter (such as UTM source) at the report level using the Filter button, that filter applies to all events in the report. You do not need to add the same filter to each event individually—this is known as a global filter and it narrows the results of the entire report to only include data matching that filter.However, if you want to filter only a specific event within your report by a property (like UTM source), you can use an inline filter by clicking the “three dots” beside the event and adding the filter there. This inline filter will only apply to that particular event, not to the others in the report.So, to summarize: - Global filter (using the Filter button): Applies to all events in the report. - Inline filter (using the three dots beside an event): Applies only to that specific event.You only need to add the filter to each event if you want different filter criteria for each event; otherwise, a global filter is sufficient for all events in the report Reports Overview Insights Basic Features.
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kapa.ai refer me to an online resource on global filters
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You can learn more about global filters in Mixpanel by reviewing the "Reports Overview" documentation, which explains how global filters work and how to apply them to your reports. Specifically, it states: > A global filter applies to the entire report. Filter by properties or cohorts by clicking the Filter button. This will filter the results of the entire report to show only data with that property or cohort.You can find this information in the Reports Overview section of the Mixpanel documentation.
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