It is also not working for me, I can’t log in

Hi Javier F., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋

I'm sorry to hear you're having trouble logging in to Mixpanel. Here are some steps you can try, based on the available documentation: 1. Magic Link Login Issues: If you are using the Magic Link login method and not receiving the email, check your spam or junk folder. If you still don't see it, try signing up again with your email—if your account exists, this will resend the link; if not, it will create a new account for you. Make sure you are using the correct email address associated with your Mixpanel account Login Methods.2. Password Login: If you have set a password, the Magic Link option is disabled. Make sure you are entering the correct password. If you forgot your password, use the password reset option on the login page Login Methods.3. Single Sign-On (SSO): If your organization requires SSO, ensure you are logging in through your organization's identity provider. If SSO is not working, you may need to contact your organization's admin to verify your access or check if your domain is properly claimed and verified Single Sign-On.4. Two-Factor Authentication (2FA): If you are unable to log in due to 2FA (e.g., lost phone), you can use your recovery codes or, if you use Authy, add your Mixpanel account to the Authy app. If you have no backup methods, contact Mixpanel support for assistance Login via backup methods.If none of these solutions work, please contact Mixpanel support for further help, as the knowledge sources do not provide troubleshooting steps beyond these scenarios.

ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.