Troubleshooting Disabled Sync Toggle in Mixpanel-BigQuery Integration
I am creating a mixpanel - bigquery pipeline using integrations. Why is the sync toggle disabled? I made sure I gave mixpanel the right permissions
I am creating a mixpanel - bigquery pipeline using integrations. Why is the sync toggle disabled? I made sure I gave mixpanel the right permissions
Hi Elena M., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
The sync toggle for Mixpanel–BigQuery pipelines is disabled by default when creating events pipelines. According to the documentation, you can enable it by toggling it in the Advanced section during pipeline setup. If the toggle remains disabled even after granting the correct permissions, it may be due to one of the following reasons: - Trial Limitation: If you are using the free trial of Data Pipelines, the data synchronization feature is not available. The trial only allows daily scheduled exports and does not support data sync, which could explain why the toggle is disabled regardless of permissions granted Docs / Data-pipelines / Data Pipelines / Free Trial. - Pipeline Type: The sync feature is specifically for events pipelines. If you are setting up a different type of pipeline, the option may not be available. - UI Location: Make sure you are looking for the sync toggle in the Advanced section of the pipeline creation UI Docs / Data-pipelines / Json Pipelines / Events Data Sync.If you are not on a trial and are setting up an events pipeline, but still cannot enable sync, there may be a UI or account-specific issue not covered in the documentation. In that case, contacting Mixpanel support would be the next best step.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.
Let me check the knowledge base for you again. One moment! 📚
To determine if you are on the trial version of Data Pipelines, you should look for the following indicators: - Trial Limitations in the UI: When creating a pipeline, if you notice that certain features are restricted (such as the sync toggle being disabled, only daily scheduling available, or a message indicating you can only create one pipeline per data source), these are signs you are on the trial version Free Trial FAQ. - Trial Messaging: Mixpanel may display messaging in the Integrations or pipeline creation pages indicating you are using a 30-day free trial of Data Pipelines. - Account Settings: There is no explicit mention in the knowledge sources of a specific location in the UI to check your trial status, but you can check your Plan Details & Billing section in Organization Settings for information about your current plan and add-ons.If you are unsure, you can also reach out to Mixpanel support for confirmation of your trial status. The knowledge sources do not provide a step-by-step method to check this directly in the UI.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.