Mixpanel Community Icon

How do I exclude events from triggering sessions

·
·

How do I exclude events from triggering sessions

  • Avatar of kapa.ai
    kapa.ai
    APP
    ·
    ·

    Hi Ritvik H., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> đź‘‹

    Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai

  • Avatar of kapa.ai
    kapa.ai
    APP
    ·
    ·

    To exclude events from triggering sessions in Mixpanel, you can use the "Excluded Events" feature. This allows you to prevent certain events from being tracked as part of a session, which is particularly useful for backend API events or other events that don't represent direct user actions on your site or app.Here's how you can exclude events: 1. Navigate to your project's Session Settings. 2. Look for the "Excluded Events" section. 3. Add the events you want to exclude from session calculations.Some events that are recommended to exclude include: - Events triggered when messages are sent to a user (including push notifications) - Events triggered when a message is received - Events tracked server-side, such as monthly membership payments not associated with a specific user action - Events related to API activityIt's important to note that Mixpanel automatically excludes certain API events by default. These include events like $identify, $create_alias, $merge, and various campaign-related events.Keep in mind that custom events are not supported for exclusions. If you need to exclude a custom event, you should instead exclude the individual events that make up that custom event.By carefully selecting which events to exclude, you can ensure that your session metrics more accurately reflect actual user activity and engagement.Mixpanel Documentation: Sessions provides more detailed information on this topic.

    kapa.ai is still learning and improving, please let me know how I did by reacting below.

    ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.

  • Avatar of Ritvik H.
    Ritvik H.
    ·
    ·

    Don't see an option to exclude events kapa.ai

  • Avatar of kapa.ai
    kapa.ai
    APP
    ·
    ·

    Let me check the knowledge base for you again. One moment! đź“š

  • Avatar of kapa.ai
    kapa.ai
    APP
    ·
    ·

    I apologize for the confusion. After reviewing the knowledge sources, I couldn't find specific information about why you might not see an option to exclude events in the Session Settings. The documentation I have access to doesn't provide details on troubleshooting this particular issue.However, there are a few possibilities to consider: 1. Access Rights: You may not have the necessary permissions to modify session settings. Typically, only Project Admins or Owners can change these settings.2. Plan Limitations: The ability to exclude events might be limited to certain plan types. The documentation doesn't specify if this feature is available on all plans.3. UI Changes: It's possible that the Mixpanel interface has been updated since the documentation was written, and the option to exclude events might have been moved or renamed.To get accurate and up-to-date information about this issue, I recommend: 1. Checking your access level within the project. 2. Reviewing your current Mixpanel plan to ensure it includes this feature. 3. Contacting Mixpanel support directly for assistance. They can provide the most current information and help troubleshoot any issues you're experiencing with accessing this feature.Mixpanel Documentation: Sessions is the primary source for information on session settings, but it doesn't address this specific problem. If you continue to have issues, reaching out to Mixpanel's support team would be the best course of action.

    kapa.ai is still learning and improving, please let me know how I did by reacting below.

    ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.