Anas

Hey I am receiving events from CRM into sGTM. We have to use phone number as a unique identifer of the user. I am using Stape's templates for Mixpanel. Setup I have three tags. - For Identify - For Set (to set name and phone number) - For Track I have phone number with every event of CRM. I am sending phone number as distinct_id. Looks like sending distinct_id is mandatory Edit: I started sending user_id, $user_id and $device id as well in events but problem was not solved. Screenshot of one tag Problem The problem is two users are being created. First User: Profile properties set up with name and phone number I set and No events in the profile Second User: No profile properties are set up but there are events logged for that profile There's a difference in distinct id as well in both users First user has distinct id exact phone numer but second user has distinct id starting from $device:phone number What could be the solution to this problem? Has anyone implemented mixpanel using sGTM. kapa.ai

Hey I am receiving events from CRM into sGTM. We have to use phone number as a unique identifer of the user. I am using Stape's templates for Mixpanel. Setup I have three tags. - For Identify - For Set (to set name and phone number) - For Track I have phone number with every event of CRM. I am sending phone number as distinct_id. Looks like sending distinct_id is mandatory Problem The problem is two users are being created. First User: Profile properties set up with name and phone number I set and No events in the profile Second User: No profile properties are set up but there are events logged for that profile There's a difference in distinct id as well in both users First user has distinct id exact phone numer but second user has distinct id starting from $device:phone number What could be the solution to this problem? Has anyone implemented mixpanel using sGTM.