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Troubleshooting Mixpanel .identify() Issues with Rudderstack | Mixpanel Community

Community Questions

Troubleshooting Mixpanel .identify() Issues with Rudderstack

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Hi there, since a week my .identify() does not work on Mixpanel. We use Rudderstack to send those events. .identify() still works well on customer.io Any idea ?

1 comment

· Sorted by Oldest

Thena
APP
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Hi Sylvain! Julianne from Mixpanel Support here. Can you submit a ticket here about the issue? The expected ID management behavior depends on the version of ID Merge that the project is on. When you submit the ticket, it would be helpful if you included links to any reports or users that demonstrate the change in behavior.