Mixpanel Community Icon
Join Our Community
Community Questions

Fixing Distinct ID Issues for User Funnel Tracking in Analytics

Avatar of Adam G.Adam G.
·
·

HI, I have a funnel that goes from a not loggedIn user to a loggedIn user. I can see the events coming in. even though some of the events share the same anonymousId, their distinctID is sometimes different. eg something like $device:a48b1db7-1c62-47b6-bc02... vs 92929292 the `92929292 comes from a call to analytics.identify with that param... the $device... are coming in from Segment. This seems to be messing up how subsequent events in a funnel are matches. Any hints on resolving this pls?

4 comments

  • Avatar of Adam G.
    Adam G.
    ·
    ·

    for example these are all one user

    🎫1
  • Avatar of Adam G.
    Adam G.
    ·
    ·

    ok, I checked those events from yesterday this morning and they have been given the correct distinctID, so it looks like it's actually working... it's just the Mixpanel takes some unknown amount of time (seems like several hours) to go back to fix/match the records

  • Avatar of Nainik M.
    Nainik M.
    ·
    ·

    Adam G. Yes! Mixpanel takes up to 24 hours to merge events based on distinct_id.

  • Avatar of Adam G.
    Adam G.
    ·
    ·

    ok great - it was working for some events, but others took time. Good to know.

    đź‘Ť1