Issues with Filtering Company Profiles in Mixpanel

Miguel A. · 2025-08-21T22:48:19.998Z

Why am I unable to see data when filtering company profiles by a specific property? I can manually confirm that the property and data exists and is being tracked, but no results appear in Mixpanel. This only happens with company profiles—user profile filtering works fine. I was able to filter by this same company property about 6 weeks ago, but since about a week ago the filter stopped returning results.”

Issues with Filtering Company Profiles in Mixpanel | Mixpanel Community

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kapa.ai
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Hi Miguel A., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
kapa.ai
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There are several possible reasons why you are unable to see data when filtering company (group) profiles by a specific property, even though you can confirm the property and data exist: 1. Group Key Must Be Present as an Event Property For events to be attributed to a group (such as a company profile), the group key (e.g., company_id) must be present as an event property on each event. Having the group key only as a user profile property does not attribute events to the group. If your implementation or data pipeline changed recently and the group key stopped being sent as an event property, new events would not be attributed to the group, causing filters on company profiles to return no results. This is a common cause for data suddenly disappearing from group-level reports, even if the data exists elsewhere Group Analytics FAQ.2. Hidden or Inactive Properties If a property has not been sent to your project in the last 28 days, it will be hidden from dropdown menus in the UI, though it still exists in raw data. However, you mention the property is visible, so this is less likely unless the property was recently reactivated or hidden in Lexicon. Double-check Lexicon to ensure the property is not hidden Check for Hidden Events and Properties.3. Data Views or Classification Restrictions If you are using Data Views or property classification, ensure that the property is not restricted or classified in a way that would prevent you from filtering on it. However, this would typically affect both user and group profiles, unless your Data View is configured differently for groups Data Classification.4. Group Analytics Limits or Changes If your project has reached group analytics limits (e.g., 1M group profiles per group key), or if there were changes to group key configuration in Project Settings, this could impact group profile filtering. Also, Mixpanel does not backfill historical data to groups before the group key was implemented, so changes in group key setup can affect what data is available for filtering Group Analytics FAQ.5. Differences in Filtering Support Group properties are supported when analyzing by users, but user properties are not supported when analyzing by groups. Ensure you are filtering by a group property, not a user property, when working with company profiles Group Analytics FAQ.Summary:
The most likely cause is that the group key is no longer being sent as an event property, so new events are not being attributed to company profiles. Review your event tracking implementation to ensure the group key is present on all relevant events. If the property is hidden or inactive, reactivate it by sending a new event with that property. If none of these apply, check for recent changes in group key configuration or Data View restrictions.If you need further troubleshooting, you can inspect raw events in the Events view to confirm whether the group key and property are present on recent events Debugging with Events.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
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kapa.ai
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·
·
Hi Miguel A., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
kapa.ai
APP
·
·
There are several possible reasons why you are unable to see data when filtering company (group) profiles by a specific property, even though you can confirm the property and data exist: 1. Group Key Must Be Present as an Event Property For events to be attributed to a group (such as a company profile), the group key (e.g., company_id) must be present as an event property on each event. Having the group key only as a user profile property does not attribute events to the group. If your implementation or data pipeline changed recently and the group key stopped being sent as an event property, new events would not be attributed to the group, causing filters on company profiles to return no results. This is a common cause for data suddenly disappearing from group-level reports, even if the data exists elsewhere Group Analytics FAQ.2. Hidden or Inactive Properties If a property has not been sent to your project in the last 28 days, it will be hidden from dropdown menus in the UI, though it still exists in raw data. However, you mention the property is visible, so this is less likely unless the property was recently reactivated or hidden in Lexicon. Double-check Lexicon to ensure the property is not hidden Check for Hidden Events and Properties.3. Data Views or Classification Restrictions If you are using Data Views or property classification, ensure that the property is not restricted or classified in a way that would prevent you from filtering on it. However, this would typically affect both user and group profiles, unless your Data View is configured differently for groups Data Classification.4. Group Analytics Limits or Changes If your project has reached group analytics limits (e.g., 1M group profiles per group key), or if there were changes to group key configuration in Project Settings, this could impact group profile filtering. Also, Mixpanel does not backfill historical data to groups before the group key was implemented, so changes in group key setup can affect what data is available for filtering Group Analytics FAQ.5. Differences in Filtering Support Group properties are supported when analyzing by users, but user properties are not supported when analyzing by groups. Ensure you are filtering by a group property, not a user property, when working with company profiles Group Analytics FAQ.Summary:
The most likely cause is that the group key is no longer being sent as an event property, so new events are not being attributed to company profiles. Review your event tracking implementation to ensure the group key is present on all relevant events. If the property is hidden or inactive, reactivate it by sending a new event with that property. If none of these apply, check for recent changes in group key configuration or Data View restrictions.If you need further troubleshooting, you can inspect raw events in the Events view to confirm whether the group key and property are present on recent events Debugging with Events.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.