There are several possible reasons why you are unable to see data when filtering company (group) profiles by a specific property, even though you can confirm the property and data exist:
1. Group Key Must Be Present as an Event Property
For events to be attributed to a group (such as a company profile), the group key (e.g., company_id) must be present as an event property on each event. Having the group key only as a user profile property does not attribute events to the group. If your implementation or data pipeline changed recently and the group key stopped being sent as an event property, new events would not be attributed to the group, causing filters on company profiles to return no results. This is a common cause for data suddenly disappearing from group-level reports, even if the data exists elsewhere Group Analytics FAQ.
2. Hidden or Inactive Properties
If a property has not been sent to your project in the last 28 days, it will be hidden from dropdown menus in the UI, though it still exists in raw data. However, you mention the property is visible, so this is less likely unless the property was recently reactivated or hidden in Lexicon. Double-check Lexicon to ensure the property is not hidden Check for Hidden Events and Properties.
3. Data Views or Classification Restrictions
If you are using Data Views or property classification, ensure that the property is not restricted or classified in a way that would prevent you from filtering on it. However, this would typically affect both user and group profiles, unless your Data View is configured differently for groups Data Classification.
4. Group Analytics Limits or Changes
If your project has reached group analytics limits (e.g., 1M group profiles per group key), or if there were changes to group key configuration in Project Settings, this could impact group profile filtering. Also, Mixpanel does not backfill historical data to groups before the group key was implemented, so changes in group key setup can affect what data is available for filtering Group Analytics FAQ.
5. Differences in Filtering Support
Group properties are supported when analyzing by users, but user properties are not supported when analyzing by groups. Ensure you are filtering by a group property, not a user property, when working with company profiles Group Analytics FAQ.
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