Issues with Kapa.ai: Low Capture Rate and Missing Backdrops
kapa.ai, I've been recording sessions for a day now with a 1% capture rate. When I go into heatmaps, I have 858 capture events for our homepage, but no backdrops, why is this?
kapa.ai, I've been recording sessions for a day now with a 1% capture rate. When I go into heatmaps, I have 858 capture events for our homepage, but no backdrops, why is this?
Please stand by Matthew M. as I search the knowledge base. I normally take about 15 seconds or so. 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
If you are seeing capture events for your homepage in Mixpanel Heatmaps but no backdrops, it likely means that while click data is being collected, there are not enough session replays available to generate the visual backdrops for that page. Backdrops are snapshots of your application in various states, and they are pulled from session replays that match the URL you’re analyzing. If there aren’t enough session replays for the homepage, or if the replays do not capture the specific states needed, no backdrops will be shown.
This can happen if your session replay sampling rate is too low, resulting in limited replay coverage. The documentation suggests increasing your session replay sampling rate to capture a wider set of application states, which should help generate more backdrops for your heatmaps. Also, note that backdrops are subject to the same retention policies as your session replays—if replays expire, their backdrops will no longer be available Backdrops.
In summary: - Backdrops require session replays for the specific URL/state. - A low sampling rate (like 1%) may not capture enough replays to generate backdrops. - Increase your session replay sampling rate to improve backdrop coverage.
If you continue to have issues after increasing the sampling rate, ensure that Session Replay is properly enabled and that your implementation is capturing replays as expected Heatmaps for Web.
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kapa.ai, thanks you, I have 858 replays but no backdrops, is this not enough replays?
Let me check the knowledge base for you again. One moment! 📚
The knowledge sources do not specify an exact number of replays required to generate backdrops in Heatmaps. However, they do state that backdrops are pulled from session replays that match the URL you’re analyzing. If you have 858 replays but still see no backdrops, it could be due to one of the following reasons:
- The session replays may not match the specific URL or application state you are analyzing in the Heatmap. - The replays may have expired if your retention period is short. - There could be an implementation or configuration issue preventing the backdrops from being generated.
The documentation suggests that if you don’t see enough backdrops, you should consider increasing your session replay sampling rate to capture a wider set of application states. If the issue persists despite having a high number of replays, it may be helpful to review your implementation or contact Mixpanel support for further assistance, as the knowledge sources do not provide a minimum replay count required for backdrops to appear Backdrops.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.