I am currently on the free plan, which provides a monthly quota of 1 million events. Although the new quota should have reset today, January 2nd, I am still unable to view my data. Could you please investigate why the data is not appearing despite the start of the new billing cycle?
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There isn’t enough information in the knowledge sources to see your specific account or project, so I can’t directly investigate your data. But I can outline the most likely reasons, based on how Mixpanel billing and data ingestion work.
1. Event limits vs. data visibility - On the Free plan you get up to 1M total events; the docs don’t state that data stops showing when you hit that limit, only that the plan is “limited to … 1M total events.” [How pricing works] - For paid plans, Mixpanel explicitly says it does not stop collecting data when you go over your allowance; it just charges overages. [Pricing FAQs] - The docs do not clearly state whether the Free plan hard-stops ingestion at 1M or just prevents upgrading features, so I can’t confirm if your data is being blocked due to the limit.
2. New cycle vs. event counting - Monthly events are counted by ingestion time, i.e., when Mixpanel processes the event, not by your own billing reset date or the event timestamp. [Ingestion time billing] - If your “new” events were actually ingested before the reset, they would still count toward the previous month’s tally.
3. Common reasons data doesn’t appear at all Even if your billing cycle reset, you might not see data because of implementation issues: - Wrong project token in your code. [Troubleshooting data] - Mismatched data residency (e.g., EU project but sending to api.mixpanel.com instead of api-eu.mixpanel.com). [Troubleshooting data; Debugging guide] - Ad blockers / DNT if you’re testing from web: ad blockers or “Do Not Track” can prevent events from being sent. [Track Events FAQ; Troubleshooting data] - Events are hidden or inactive in the UI (e.g., hidden in Lexicon or not fired in last 30 days). [Hidden events]
4. What you can check right now Based on the docs, here are concrete checks you can do yourself:
- Confirm events are actually reaching Mixpanel
- If web: enable JavaScript SDK debug mode and check the browser Network tab for successful calls to the correct API host (api.mixpanel.com, api-eu.mixpanel.com, or api-in.mixpanel.com depending on your project). [Debugging guide]
- Verify the token in the payload matches your project token. [Debugging guide]
- Verify project token & residency - Compare the token in your code with the one in Project Settings. [Troubleshooting data] - Ensure your SDK or API calls use the correct regional endpoint for your project. [Debugging guide]
- Check Lexicon / dropdowns - In Lexicon, confirm your events aren’t hidden. [Hidden events] - In reports, try typing the exact event name (case-sensitive) in the dropdown.
Because I can’t see your organization’s billing page or project configuration, I can’t definitively say whether your Free plan limit is blocking ingestion or whether this is an implementation issue. If, after the checks above, you still see no incoming events in the Network tab or in Mixpanel’s Events view, you’ll need to contact Mixpanel Support so they can look at your specific org’s usage and limits.
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mixpanel showed me this error message :Looks like you’re on our free plan. To continue accessing this report, you will need to make the switch to a paid plan. If your plan is not updated by December 22, your access to reports will temporarily be turned off. If you need help, please contact support. => but today is jan 01 , which means it has to be renewed.
kapa.ai mixpanel showed me this error message :Looks like you’re on our free plan. To continue accessing this report, you will need to make the switch to a paid plan. If your plan is not updated by December 22, your access to reports will temporarily be turned off. If you need help, please contact support. => but today is jan 01 , which means it has to be renewed.
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The knowledge sources don’t explain this specific “access to reports will temporarily be turned off” message or how/when that lock is lifted, so I can’t say exactly why your access didn’t resume on Jan 1.
From the docs we do know:
- The Free plan is “free forever” and capped at 1M monthly events, but it doesn’t mention any scheduled lockouts or automatic “renewal” dates for access to reports. [Pricing; How pricing works] - When you exceed limits on paid plans, Mixpanel does not stop collecting data; it charges overages instead. [Pricing FAQs] There is no equivalent, documented behavior for the Free plan that says reports are disabled and then automatically re‑enabled on a specific calendar date.
Because of that, I can’t confirm that your access should automatically restore on Jan 1 or Jan 2, or that this is tied to the 1M‑event reset. The behavior you’re seeing (reports turned off after Dec 22 warning) is not described in the docs provided.
Given this, the only reliable next step is to contact Mixpanel Support so they can look at your specific organization and remove/clarify the restriction on your account. You can reach them via the in‑app “Help” / “Get support” link or from the pricing/billing pages. [Billing & payment]
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kapa.ai I have been using the free plan and the 1M quota has always reset on the 1st of every month without issues. Why is my report access still blocked this month with a 'December 22' warning? Is this due to a policy change or a total storage limit?"
Let me check the knowledge base for you again. One moment! 📚
The knowledge sources do not mention any policy where Free-plan report access is blocked with a dated warning (like “if your plan is not updated by December 22, your access to reports will temporarily be turned off”), nor do they describe how or when such a block is lifted. So I can’t confirm from docs whether this is:
- A new policy, - A one‑time migration/legacy change, or - Related to a total storage limit.
From the docs we can see:
- The current Free plan is “free forever,” capped at 1M total events, and limited in features (e.g., 5 saved reports per user, no cohorts/lookup tables/custom properties/permissions). [How pricing works; Pricing] - Event usage is counted per month by ingestion time, not by event timestamp. [Event counting] - For paid plans, if you exceed your allowance, Mixpanel does not stop collecting data; it charges overages and sends alerts. [Pricing FAQs] There is no equivalent, documented “hard lock” behavior for the Free plan in the sources provided.
Nothing in the provided docs mentions:
- A December 22 cutoff, - A total lifetime storage cap that would permanently block reports on Free, or - An automatic unblock on the 1st of the month after such a warning.
Because of that, I cannot attribute your current block to a documented policy change or to a documented total storage limit.
Given this gap, the only way to know what’s happening on your specific organization (and whether you’re affected by a migration, legacy plan change, or an account‑specific restriction) is to contact Mixpanel Support so they can inspect your account directly. You can reach them via the in‑app “Contact Support” option or at the support form. [Response times]
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