I have contacted support but no response.
I have contacted support but no response.
I have contacted support but no response.
I understand you're having trouble getting a response from Mixpanel support. Let me provide some information about Mixpanel's support response times and alternative ways to get help.
Mixpanel has different support response times based on your plan level. According to the Docs Response Times> , here are the target first response times for normal priority tickets:
- Premium Plus: 4 hours (24/7) - Premium Support: 8 hours (24/5) - Enterprise: 24 hours (24/5) - Growth: 48 hours (24/5) - Free: 48 hours (24/5)
If you haven't received a response within these timeframes, it's possible there might be a delay or issue with your ticket.
In the meantime, you have a few other options to get help:
1. Join the Mixpanel Community Slack where you can ask other experienced Mixpanel users for help.
2. Check the Mixpanel Docs for best practices, user guides, and frequently asked questions.
3. Visit the Mixpanel Status Page to see if there are any ongoing incidents affecting Mixpanel services.
If you still haven't received a response after the expected timeframe, you may want to try contacting support again or reaching out through a different channel. You can find information on how to contact Mixpanel support in the Docs Response Times> document.
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Hello I have done a mix panel tracking via GTM on the server side, but I am facing a problem: I cannot complete the tracking for the identify. Would someone be able to help me? I have done it before via the web, and it was working automatically. I want to create a customer profile. Would someone be able to help me?