Understanding Event Duration Display Issues in User Analytics

Sakir · 2025-07-09 09:01:55.461079+00

i am trying to figure out the an event duration of the users but when i click on the duration button (under computed) it displays as "#not converted" what does that mean? and how can i see the users duration on each event

Understanding Event Duration Display Issues in User Analytics | Mixpanel Community

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kapa.ai
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Hi Sakir, Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
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kapa.ai
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When you see "#not converted" under the duration (or "Time to Convert") metric in a funnel report, it means that the user did not complete all the required steps in the funnel within the specified conversion window. The "duration" or "Time to Convert" is only calculated for users who successfully convert through all the funnel steps. If a user drops off before completing the funnel, Mixpanel cannot compute a duration for them, so it displays "#not converted" instead.To see the duration for users who did convert, ensure that: - The users completed all funnel steps in the correct order and within the conversion window. - You are looking at users who reached the final step of the funnel.If you want to see the duration of a specific event (not a funnel), you can use the $duration property, which is available if you use the .time_event() and .track() methods in the SDK. This property captures the elapsed time between when you start timing an event and when you track it. For example: LBKS// Start timing mixpanel.time_event('Image Upload');LBKS// ...after some timeLBKS// Track the event, duration will be recorded mixpanel.track('Image Upload');LBKSThe $duration property will then be available for analysis in your reports, and you can break down or filter by this property to see how long users took to complete that event Mixpanel JS SDK: Sending Events.If you want to analyze session duration (the time users spend in a session), use the "Session Duration (Seconds)" property on session events. This is different from event duration and is automatically computed by Mixpanel for each session Session Properties.In summary: - "#not converted" means the user did not finish the funnel, so no duration is calculated. - To see event duration, use the $duration property (requires timing the event in your code). - For session duration, use the "Session Duration (Seconds)" property on session events.If you need more specific guidance on setting up event timing or analyzing durations, let me know!
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.

kapa.ai
APP
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Hi Sakir, Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
kapa.ai
APP
·
·
When you see "#not converted" under the duration (or "Time to Convert") metric in a funnel report, it means that the user did not complete all the required steps in the funnel within the specified conversion window. The "duration" or "Time to Convert" is only calculated for users who successfully convert through all the funnel steps. If a user drops off before completing the funnel, Mixpanel cannot compute a duration for them, so it displays "#not converted" instead.To see the duration for users who did convert, ensure that: - The users completed all funnel steps in the correct order and within the conversion window. - You are looking at users who reached the final step of the funnel.If you want to see the duration of a specific event (not a funnel), you can use the $duration property, which is available if you use the .time_event() and .track() methods in the SDK. This property captures the elapsed time between when you start timing an event and when you track it. For example: LBKS// Start timing mixpanel.time_event('Image Upload');LBKS// ...after some timeLBKS// Track the event, duration will be recorded mixpanel.track('Image Upload');LBKSThe $duration property will then be available for analysis in your reports, and you can break down or filter by this property to see how long users took to complete that event Mixpanel JS SDK: Sending Events.If you want to analyze session duration (the time users spend in a session), use the "Session Duration (Seconds)" property on session events. This is different from event duration and is automatically computed by Mixpanel for each session Session Properties.In summary: - "#not converted" means the user did not finish the funnel, so no duration is calculated. - To see event duration, use the $duration property (requires timing the event in your code). - For session duration, use the "Session Duration (Seconds)" property on session events.If you need more specific guidance on setting up event timing or analyzing durations, let me know!
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.