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In Mixpanel Funnels, the "Time to Convert" (which would include metrics like median and average time to resolve/convert) uses the Totals counting method, not Uniques. This means the calculation is based on all funnel conversion attempts, not just the first attempt per user. You can select aggregations such as average, median, percentiles, min, and max for "Time to Convert" when using Totals. This is explicitly stated in the documentation: > Time to Convert ... Measures the aggregated time to convert for the selected steps of the funnel. ... Counting Method: Totals
