Calum M.

For reference, we've discovered this: Certain events and API updates are non-qualifying and excluded from the Monthly Events calculation:

This means that the "identify" events you're seeing from Customer.io Data Pipelines, which are used to set user properties, are not considered the same as other customer events for billing purposes. They are treated separately and are not charged as regular events. So "identify" events are used for user profile updates and identity management in Mixpanel, but they don't count towards your billable event volume