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Fixing DistinctId Tracking Issues for Unregistered Users in MixPanel

Avatar of Olga Z.Olga Z.
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Hello, dear colleagues! I have a problem with DistinctId tracking for users who have not signed up on the site. Every day MixPanel assigns a new different DistinctId for the same users from the same device. This negatively affects the counting of unique users in reports. Is there any way to fix this? Once again, please note, the problem affects users who have not registered on the site. I really appreciate your help!

3 comments

  • Avatar of Travis H.
    Travis H.
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    Hello Olga Z., I have the same issue. I have been told that the User's cookie is being reset every session, therefore a new Device ID is assigned. I am trying to determine if this is my problem. Hope that helps.

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  • Avatar of Ansh A.
    Ansh A.
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    Olga Z. Travis H. The cookie being reset every session probably is your issue. Some code in your codebase is likely doing that.

    ❤️1
  • Avatar of Travis H.
    Travis H.
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    Thanks Ansh A. I think you are correct, we are looking into it. I will report back what I find.

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