Mixpanel to Slack Integration Issues: Is Everyone Affected? | Mixpanel Community

Mixpanel to Slack Integration Issues: Is Everyone Affected?

did the mixpanel -> slack integration (the one that expanded mixpanel links in slack) stop working for everyone else or just me?

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22 comments

Andrew S.
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Mine works.
Andrew S.
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Try removing and readding the integration?
Vlad S.
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hmm, nothing
Vlad S.
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I'm reaching out to support I guess
Andrew S.
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Is it the same whether browser or app slack?
Vlad S.
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I haven't tried browser slack, that's a good idea to try
Vlad S.
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yeah nothing in the browser eithrr
Andrew S.
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Have you checked if other urls are unfurling in slack. Is it just slack urls?
Vlad S.
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yeah everything else unfurls as expected
Vlad S.
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old mixpanel unfurls are also broken (some of them don't show up even though they were a week ago, and some look like this)
Vlad S.
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update on this: there was some kind of setting in our slack preferences to block Mixpanel from unfurling, somewhere I didn't have access to; a coworker found it and turned it off, at which point removing and re-adding the app worked in expanding links for me (but not in threads for some reason). It still doesn't work for my coworker... does the app need to be added by each person individually?
Thena
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Hey Vlad- Julianne from Mixpanel Support here. I'm glad you were able to identify the specific cause of the behavior on your end. If the coworker already updated the preference to allow unfurls again and it isn't being applied, it may be necessary for all users to remove/ re-install the app. The integration does work at the user level to ensure that only reports the user has access to will unfurl in Slack.
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Vlad S.
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got it, I'll let him (and everyone else) know to do that
Vlad S.
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there's still one thing... when I post links in threads it just does this, and times out to the second image ; the same link unfurls just fine in a channel or dm
Vlad S.
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actually, this seems to be happening in channels too... kinda random, I don't know what's happening
Vlad S.
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Julianne B. just an update on this, it's now kind of a coin toss whether a given link will unfurl or not; often the same link/report will unfurl one minute and then not unfurl the next minute... did something change recently in the connection between slack and mixpanel? (maybe some rate limits?)
Thena
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Thanks for the follow-up! I checked internally, and other users have reported issues with the preview unfurling in the last few days. Engineering is currently investigating the issue on our end. Just to confirm, users who see the behavior do have project access to view the reports from the preview, correct?
Vlad S.
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yes, that user is mainly me, and i'm generally the creator of those reports
Vlad S.
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like I said, sometimes the same link posted twice in the same channel/thread/conversation will unfurl once and not the second time
Julianne Bozzini
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Okay- thanks for confirming and for those details. I've gone ahead and added them to the bug report. I'll let you know once I have more information!
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Vlad S.
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fwiw I haven't noticed this happening for almost 24h now, could be a coincidence, could be that it got fixed without anyone doing anything 😄
Julianne Bozzini
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That's definitely helpful to know! Let me know if you start seeing it again though