Session Replay Implementation Issues: Accessing and Support Needed

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I've implemented session replay on our staging site and I can see the Session Recording Checkpoint events show up in Mixpanel, but other than that I don't know how to access session replay. The description of the buttons doesn't match my interface... am I missing something or is this a case for customer support?

10 comments

Abby B.
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Hey Vlad! 👋 Abby here from the Mixpanel team (I'm one of the PMs supporting Session Replay). I checked your account (Easel, let me know if that's not the right one) -- it looks like you are on a legacy plan which is why you don't see access in your interface to Session Replay. You'll need to upgrade your account to a more recent plan to get access -- let me know and I can put you in touch with our team to start that process.
Vlad S.
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ah, that makes sense, thank you!
Christian G.
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Abby B. are free plans always the latest? or is it possible I’m on a legacy free plan?
Christian G.
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My plan details doesn’t tell me anything related.
Christian G.
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But I too had problems with the SDK and custom recording.
Christian G.
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It was indeed my plan not being the latest. Pricing page was giving an hint, not the plan details page.
Abby B.
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Ah glad you figured it out Christian G. — we are working on making it clear on plan details and also making it easier to move over to latest!
Christian G.
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Abby B. I really like the Replays interface. Is there a way to link the events shown in the timeline with the actual recorded events and see all the properties?
Abby B.
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Christian G. yes! You can see a demo of how to do that here: https://mixpanel.com/blog/session-replay-qa/
Christian G.
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I can see events (i.e. Report) to replays, not the other way round.