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Users Lacking Profiles: Request for Details and Solutions

Avatar of Akshay K.Akshay K.
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Hi, In Users section, there are few users who doesn't have profiles(undefined/No value). Can you please help me with that. I don't want data loss at users level. Looking forward to get details about the reason of this and solution. Regards

2 comments

  • Avatar of Bernie
    Bernie
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    What type of user level activity are those set of users performing? If those group of users are yet to be authenticated it could explain some of the incomplete data however it could be a case where the user opted out of tracking or has an adblocker which can disrupt normal event tracking. Are your events being tracked on the client side and if so could be impacted by adblockers, did you adopt client side via proxy? This mitigates the adblocker issue. Last thing that comes to mind is orphan profiles this can occur when a unique user is navigating across sub domains (eg blog.example.com, store.example.com) leading to fragmented profiles—one known and one unknown. Implementing persistent cookies across subdomains can mitigate this issue by maintaining a unified profile. You can explore these options. When investigating look out for anomalies but a good place to start will be investigating the unknown profiles at user level activities and see if actions done by unknown users are expected or identify if there are discrepancies in the order of events done by the group of interest. Are all their event properties missing/undefined?

  • Avatar of Akshay K.
    Akshay K.
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    There are users whose details are recognized but have minimal evets with them. There are unidentified users with who have performed a large amount of activity (events), but yet not tracked (user details) i have attached images showing the details that i have stated above there is also an issue that it is not that only user distinct id or user name is missing instead i am missing other properties as well like country, their activity times, region, city. when i look into their event properties i am able to see their event properties like country, activity time, region, city if the user is not identified with their username or the distinct id we have provided or email, they should be able to carry those details like their activity time, country, region, city as they are recorded in their event as they can be same