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Understanding Not Set Users and Platform Visibility Issues

Avatar of Jatin D.Jatin D.
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Some users are showing as "Not Set." Why is this happening, and why are they not appearing on platforms?

5 comments

  • Avatar of Santi (.
    Santi (.
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    Platform is not a default mixpanel property, it is a property that you are sending in your events in your implementation

  • Avatar of Santi (.
    Santi (.
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    based on that screenshot, the most probable is that one of your implementations is sending the Platform property and other implementation is not sending it. Breakdown by "mixpanel library" to know which one is each

  • Avatar of Santi (.
    Santi (.
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    our client-side SDKs use Operating System ($os)

  • Avatar of Santi (.
    Santi (.
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    try to brekadown by mixpanel library, platform, operating system

  • Avatar of Jatin D.
    Jatin D.
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    Thanks for your help. I checked the data and it shows two Mixpanel libraries: web and JDK. We are not sending data directly from the website(JS) due to a 10% error rate (due to payment issues, page refresh problems etc.), so we use the JDK to send data to Mixpanel. However, if we send data from both the website(JS) and the JDK to Mixpanel, it might result in overlapping calculations. How can we avoid this issue? In fact, the total number of users in the image is not correct, indicating this overlap.