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User Properties Showing as “No Value” or “Not Set” in Mixpanel

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Why Are User Properties Showing as “(No value)” or “(not set)” in Mixpanel? Hi Mixpanel Community, I’ve noticed that in some of my retention reports and other analyses, user properties are appearing as “(No value)” or “(not set).” This is happening across multiple events and views, where I’d expect properties like user ID, email, or custom properties to be populated. Can anyone help me understand why this might happen and how to ensure these properties are correctly set and displayed? Thanks in advance for your assistance!

  • Avatar of Vlad S.
    Vlad S.
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    this usually happens if you send an event without a name and/or email sent in an identify call (for example, an event from an anonymous user)

  • Avatar of Daniel M.
    Daniel M.
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    All my events are set up with names. how can i solve the issue?

  • Avatar of Vlad S.
    Vlad S.
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    can you paste the payload you send to any identify and set calls you make?

  • Avatar of Vlad S.
    Vlad S.
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    for the user profile to have a name and an email, you have to set those fields

  • Avatar of Daniel M.
    Daniel M.
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    Thanks for the fast response ill look for it