Fixing Mixpanel Access Invites: Project Selection Issues

Vanessa G. · 2024-11-19 14:59:39.475097+00

Why is our Mixpanel access invites not bringing the invited users to the projects I selected for them? And how do I fix this?

Mixpanel is headed to Money20/20 October 26 - 29 in Las Vegas, Nevada!

Fixing Mixpanel Access Invites: Project Selection Issues | Mixpanel Community

2 comments

· Sorted by Oldest

kapa.ai
APP
·
·
Hi Vanessa G., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
kapa.ai
APP
·
·
Based on the information provided in the knowledge sources, there could be a few reasons why your Mixpanel access invites are not bringing invited users to the projects you selected for them. Let's explore some possible causes and solutions: 1. Organization Discoverability Settings: If your organization is set to "Invite Only," new users might not be able to join automatically. You may need to adjust your organization's discoverability settings if you're on an Enterprise plan without SSO. Organization Discoverability explains how to set this up.2. SSO and IDP Managed Access: If you have Single Sign-On (SSO) enabled, especially with IDP Managed Access, it could affect how new users are added to your organization and projects. IDP Managed Access provides more details on this feature.3. Invitation Process: Ensure you're following the correct steps to invite users to both the organization and specific projects. Invite Users outlines the process for inviting users to an organization and to projects.To fix this issue: 1. Check your invitation settings: - Go to "Organization Settings" > "Users & Teams" - Verify that you're selecting the correct projects and roles when inviting users2. Review your SSO settings: - If you're using SSO, make sure it's configured correctly and that IDP Managed Access is set up as desired3. Verify user email domains: - Ensure that the email domains of invited users match your organization's claimed domains if you're using domain-based access control4. Consider using Teams: - If you're inviting multiple users with the same permissions, consider creating a Team and adding users to it for easier managementIf you've checked all these settings and are still experiencing issues, it may be best to contact Mixpanel Support for further assistance, as there might be a specific configuration or limitation in your account that's causing this problem.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.

kapa.ai
APP
·
·
Hi Vanessa G., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
kapa.ai
APP
·
·
Based on the information provided in the knowledge sources, there could be a few reasons why your Mixpanel access invites are not bringing invited users to the projects you selected for them. Let's explore some possible causes and solutions: 1. Organization Discoverability Settings: If your organization is set to "Invite Only," new users might not be able to join automatically. You may need to adjust your organization's discoverability settings if you're on an Enterprise plan without SSO. Organization Discoverability explains how to set this up.2. SSO and IDP Managed Access: If you have Single Sign-On (SSO) enabled, especially with IDP Managed Access, it could affect how new users are added to your organization and projects. IDP Managed Access provides more details on this feature.3. Invitation Process: Ensure you're following the correct steps to invite users to both the organization and specific projects. Invite Users outlines the process for inviting users to an organization and to projects.To fix this issue: 1. Check your invitation settings: - Go to "Organization Settings" > "Users & Teams" - Verify that you're selecting the correct projects and roles when inviting users2. Review your SSO settings: - If you're using SSO, make sure it's configured correctly and that IDP Managed Access is set up as desired3. Verify user email domains: - Ensure that the email domains of invited users match your organization's claimed domains if you're using domain-based access control4. Consider using Teams: - If you're inviting multiple users with the same permissions, consider creating a Team and adding users to it for easier managementIf you've checked all these settings and are still experiencing issues, it may be best to contact Mixpanel Support for further assistance, as there might be a specific configuration or limitation in your account that's causing this problem.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.