Clarifying Growth Plan Expiration and Data Cost Concerns

I am currently on the 1-year free plan for founders, and my Growth Plan is set to expire on March 31, 2025, while my credits are valid until April 22, 2025. However, on the billing page, it shows an additional data cost of $751, with a suggestion to increase the event volume to avoid this charge. Wouldn’t this additional cost still be covered by the credits until April 22, 2025, even if I don’t increase the event volume? Also, if my current Growth Plan ends on March 31, 2025, will additional charges start from April, or will credits still be applied? kapa.ai

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kapa.ai
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Based on the information provided in the knowledge sources, I don't have enough specific details to fully answer your question about the interaction between your expiring Growth Plan, remaining credits, and potential additional charges. The knowledge sources don't contain information about the exact behavior of credits after a plan expires or how additional data costs are handled in this specific scenario.However, I can provide some general information that might be helpful: 1. According to the Legacy Credit-Based Program FAQ, credits in the startup program typically expire after one year and are no longer valid. Your situation seems to have different expiration dates for the plan and credits, which isn't explicitly covered in the provided information.2. The Billing: How Mixpanel pricing works section mentions that if you send more data than your paid plan allows, additional costs will be charged at the beginning of the next month based on your additional data rate.3. The same source states that it's not possible to set a billing limit, but you can create reports and get warning alerts when you're close to exceeding your plan limit.Given the complexity of your situation and the lack of specific information about how credits interact with expiring plans, I would strongly recommend contacting Mixpanel's support team directly. They can provide you with accurate information tailored to your specific account situation. You can reach out to them at startups@mixpanel.com, as mentioned in the Legacy Credit-Based Program FAQ.
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Clarifying Growth Plan Expiration and Data Cost Concerns | Mixpanel Community