Merging Profiles with Original Merge API: Timeline and Issue Troubleshooting

Arthur P. · 2024-12-03T11:48:06.304Z

How long does it take to merge two profiles using the original merge api? I triggered the merge event but I’m still seeing separate profiles

Merging Profiles with Original Merge API: Timeline and Issue Troubleshooting | Mixpanel Community

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kapa.ai
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Hi Arthur P., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
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kapa.ai
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Based on the information provided in the knowledge sources, I can answer your question about merging profiles using the Original ID Merge API in Mixpanel.According to the Identifying Users (Original) FAQ, it may take up to 24 hours for an ID merge mapping to fully propagate through the Mixpanel system. Specifically, the documentation states: "It may take up to 24 hours for this mapping to propagate to all other parts of the system. This means that, in some cases, when analyzing a funnel that spans pre-login and post-login behavior in real-time, some may be shown as dropped-off, even though they've performed the conversion event."However, for debugging purposes, you can see the merge reflected more quickly in the Activity Feed view of a single user. This update occurs in real-time, with less than a 1-minute delay.If you've triggered the merge event but are still seeing separate profiles, it's likely that the merge is still in the process of propagating through the system. It's recommended to wait for the full 24-hour period before concluding that the merge was unsuccessful.If you continue to see separate profiles after 24 hours, you may want to double-check that the merge event was correctly formatted and sent, or consult Mixpanel's support for further assistance.
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