Troubleshooting Session Replay in Mixpanel: Missing Replay Player Button

Hi! I'm trying out session replay for our project by following Mixpanel one line of code in your SDK implementation, but I'm having issues finding the recordings in the Mixpanel app. I can see the events Session Recording Checkpoint are registered in the events, but I cannot see the button shown in this guide to open the Replay Player.

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kapa.ai
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Hello! I'd be happy to help you with your question about Mixpanel's Session Replay feature. It seems you're having trouble locating the recordings in the Mixpanel app despite implementing the sampling method correctly. Let's go through a few steps to troubleshoot this issue.1. First, it's great that you can see the "Session Recording Checkpoint" events in your project. This indicates that you've implemented the basic setup correctly Mixpanel SDKs: Javascript Session Replay > Tips & Tricks While Implementing> .2. The fact that you can't see the button to open the Replay Player suggests that there might be a delay or an issue with the recordings appearing in your project. Here are a few things to check: a. Check the home page of your project for the Latest Replays card. This is one of the places where you can access replays Session Replay (web): Watch playbacks of user digital experiences. b. There's typically about a 1-minute delay between when recordings are captured and when they appear in Mixpanel Session Replay (web): Watch playbacks of user digital experiences FAQ> . Make sure you've waited a bit after implementing the feature. c. Verify that you're using at least version 2.50.0 of the JavaScript SDK, as this is required for Session Replay Mixpanel SDKs: Javascript Session Replay> .3. If you still can't see the replays, consider the following: a. Check your sampling rate. If it's set too low, you might not see many (or any) replays. You can adjust this in your implementation code Mixpanel SDKs: Javascript Session Replay > Sampling Method> . b. Ensure that Session Replay is enabled for your project. It's an add-on feature for Enterprise plans Session Replay (web): Watch playbacks of user digital experiences. c. Try manually starting a session recording using mixpanel.start_session_recording() to see if it triggers a replay Mixpanel SDKs: Javascript Session Replay > Session Replay Methods> .If you've checked all these points and are still unable to see the replays, it might be best to contact Mixpanel's support team for further assistance. They can help diagnose any potential issues specific to your project setup Mixpanel SDKs: Javascript Session Replay > Tips & Tricks While Implementing> .
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