Funnel Issue: Events Not Correlating in User Page and Analytics

Marc B. · 2024-11-28T15:07:08.273Z

In a user page, I can see that two different events are generated and applied to the same user. I was able to do it by calling identify(). However, if I create a funnel, it is not able to find this correlation (so it shows that eventB is not called after seeing eventA, even though it shows like that in the user page). Why?

Funnel Issue: Events Not Correlating in User Page and Analytics | Mixpanel Community

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kapa.ai
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Hi Marc B., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
kapa.ai
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This discrepancy between what you see in the user page and what appears in the funnel report is likely due to the time it takes for Mixpanel to process and propagate identity merges across its system. According to the Mixpanel documentation on identifying users: Identifying Users (Original) FAQ> > It may take up to 24 hours for this mapping to propagate to all other parts of the system. This means that, in some cases, when analyzing a funnel that spans pre-login and post-login behavior in real-time, some may be shown as dropped-off, even though they've performed the conversion event.This delay in propagation can cause temporary inconsistencies between different parts of the Mixpanel system. While the user page is updated in near real-time, other reports like funnels may take longer to reflect the merged identity.Additionally, the documentation on data discrepancies states: Debugging: Validate your data and troubleshoot your implementation Data Discrepancies> > With discrepancies within the Mixpanel interface, it's important to look out for:
- Comparisons between unique user count vs. total event count? In funnels; Are you using unique, total conversions or session conversions?It's possible that the funnel report is using a different counting method compared to what you're seeing in the user page.To troubleshoot this issue:
1. Wait for at least 24 hours after calling identify() to allow the identity merge to propagate fully. 2. Check your funnel settings to ensure you're using the appropriate conversion criteria. 3. If the discrepancy persists after 24 hours, you may want to contact Mixpanel support for further assistance.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.

kapa.ai
APP
·
·
Hi Marc B., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
kapa.ai
APP
·
·
This discrepancy between what you see in the user page and what appears in the funnel report is likely due to the time it takes for Mixpanel to process and propagate identity merges across its system. According to the Mixpanel documentation on identifying users: Identifying Users (Original) FAQ> > It may take up to 24 hours for this mapping to propagate to all other parts of the system. This means that, in some cases, when analyzing a funnel that spans pre-login and post-login behavior in real-time, some may be shown as dropped-off, even though they've performed the conversion event.This delay in propagation can cause temporary inconsistencies between different parts of the Mixpanel system. While the user page is updated in near real-time, other reports like funnels may take longer to reflect the merged identity.Additionally, the documentation on data discrepancies states: Debugging: Validate your data and troubleshoot your implementation Data Discrepancies> > With discrepancies within the Mixpanel interface, it's important to look out for:
- Comparisons between unique user count vs. total event count? In funnels; Are you using unique, total conversions or session conversions?It's possible that the funnel report is using a different counting method compared to what you're seeing in the user page.To troubleshoot this issue:
1. Wait for at least 24 hours after calling identify() to allow the identity merge to propagate fully. 2. Check your funnel settings to ensure you're using the appropriate conversion criteria. 3. If the discrepancy persists after 24 hours, you may want to contact Mixpanel support for further assistance.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.