Troubleshooting Mixpanel's $session_start Virtual Event Issue

Matan P. · 2024-12-10T13:12:52.289Z

Hi, mixpanel is not creating $session_start virtual event even though my project settings are configured for 30 minutes session Time based

Troubleshooting Mixpanel's $session_start Virtual Event Issue | Mixpanel Community

2 comments

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kapa.ai
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Hi Matan P., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
kapa.ai
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I apologize, but based on the provided knowledge sources, there isn't enough specific information to directly address why Mixpanel is not creating the $session_start virtual event in your particular case, even though your project settings are configured for 30-minute time-based sessions.However, I can provide some general information about how Mixpanel sessions work and suggest some troubleshooting steps: 1. Session Configuration: Mixpanel computes sessions automatically based on the events you send. For time-based sessions (which is the default), a session starts when a user performs any event and ends when the user is inactive for the specified period (in your case, 30 minutes) Sessions Documentation.2. Excluded Events: Make sure that the events you're expecting to trigger session starts are not excluded from session calculations. Some events, particularly API events, are excluded by default Excluded Events.3. Debugging: Enable debug mode in your Mixpanel SDK to confirm that requests are being sent to Mixpanel correctly Debugging Documentation.4. API Host: Ensure you're using the correct API host that matches your project's data residency API Host Configuration.5. Event Visibility: Check if the events are showing up in Mixpanel at all. If not, there might be issues with event tracking or data transmission Event Troubleshooting.If after checking these points you're still not seeing $session_start events, I recommend contacting Mixpanel support for more specific troubleshooting tailored to your implementation.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.

kapa.ai
APP
·
·
Hi Matan P., Please stand by as I search the Mixpanel knowledge base for an AI-powered answer. I normally take about 15 seconds or so. In case AI cannot answer your question, feel free to reach out to Mixpanel support at mixpanel.com/get-support. If you have follow-up questions for this thread, please tag me again with your question: @kapa.ai <follow-up question> 👋
Feel free to ask a follow-up question once I've answered by mentioning me with @kapa.ai
kapa.ai
APP
·
·
I apologize, but based on the provided knowledge sources, there isn't enough specific information to directly address why Mixpanel is not creating the $session_start virtual event in your particular case, even though your project settings are configured for 30-minute time-based sessions.However, I can provide some general information about how Mixpanel sessions work and suggest some troubleshooting steps: 1. Session Configuration: Mixpanel computes sessions automatically based on the events you send. For time-based sessions (which is the default), a session starts when a user performs any event and ends when the user is inactive for the specified period (in your case, 30 minutes) Sessions Documentation.2. Excluded Events: Make sure that the events you're expecting to trigger session starts are not excluded from session calculations. Some events, particularly API events, are excluded by default Excluded Events.3. Debugging: Enable debug mode in your Mixpanel SDK to confirm that requests are being sent to Mixpanel correctly Debugging Documentation.4. API Host: Ensure you're using the correct API host that matches your project's data residency API Host Configuration.5. Event Visibility: Check if the events are showing up in Mixpanel at all. If not, there might be issues with event tracking or data transmission Event Troubleshooting.If after checking these points you're still not seeing $session_start events, I recommend contacting Mixpanel support for more specific troubleshooting tailored to your implementation.
kapa.ai is still learning and improving, please let me know how I did by reacting below.
ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.