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Issues Adding User Profile Properties in kapa.ai

Avatar of Aditya G.Aditya G.
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kapa.ai We are trying to add user profile properties $phone, $email and it is not working ?

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  • Avatar of kapa.ai
    kapa.ai
    APP
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    I can help you with adding user profile properties in Mixpanel. Based on the information provided, you're having trouble setting the $phone and $email profile properties. These are reserved profile properties in Mixpanel that have special handling.Here's how to properly set these properties:

    Setting Reserved Profile Properties

    The $phone and $email are reserved profile properties in Mixpanel that are used for specific system features. They're particularly important if you want to use features like Cohort Syncs.For $phone, note that international numbers need a '+' prefix. Without it, Mixpanel might add a country code based on the $country_code property, resulting in duplicate country codes.

    Implementation Examples

    Here are examples of how to set these properties in different SDKs:

    JavaScript

    mixpanel.identify('USER_ID'); mixpanel.people.set({ '$email': 'jane.doe@​[example.com](http://example.com)', '$phone': '+5555555555' });LBKS```LBKS[Mixpanel SDKs: Javascript](https://docs.mixpanel.com/docs/tracking-methods/sdks/javascript#storing-user-profiles)

    iOS (Swift)

    Mixpanel.mainInstance().identify(distinctId: "USER_ID") Mixpanel.mainInstance().people.set(properties: [ "$email": "jane.doe@​[example.com](http://example.com)", "$phone": "+5555555555" ])LBKS```LBKS[Mixpanel SDKs: iOS (Swift)](https://docs.mixpanel.com/docs/tracking-methods/sdks/swift#storing-user-profiles)

    Common Issues to Check:

    1. Make sure you're calling identify() before setting profile properties 2. Verify you're using the correct property names with the $ prefix 3. For phone numbers, ensure you're including the '+' for international numbers 4. Check that your implementation matches the SDK you're usingIf you could share which SDK you're using and your current implementation code, I could provide more specific guidance.

    kapa.ai is still learning and improving, please let me know how I did by reacting below.

    ℹ️ Tip: Mention @kapa.ai in the thread for follow-ups or DM the app for 1-to-1 help.